The Columbia Bank
1 out of 5 marks
This is a piss-poor excuse for a bank. Don't go there.
It started with trying to open an account online, easy enough you would think. After requesting proof of address, which was no problem, they emailed me and told me the document I sent did not have my name on it when they must have been blind because it was right there big and bold. So I emailed them and told them to return my checks and that I would just open the account in a branch in person. In a few days, no checks were returned but they apparently opened the account anyway (supposedly without having my address verified). Not to mention getting my address wrong on the checks.
And then, I went in to the branch to deposit a check, brought all my legal paperwork for the person I am a guardian over (we're talking original power of attorney and original guardianship paperwork with original court seal and judge's signature on it!) and the manager started seriously making things up that I needed! (Mind you, this was for a $40 check). He said they have to make sure I'm not committing fraud and I gave him COURT DOCUMENTS, LEGAL DOCUMENTS showing that I had the legal right to do banking as a guardian for this person and he refused. He then told me I needed to either bring the incapacitated person in (that would be a feat!) or get a notarized letter that she is not dead! WTF!?!?!? I seriously think this man was just making this stuff up! Needless to say, I have taken my banking elsewhere.
Additional reviews for The Columbia Bank
1 out of 5 marks
I found out Feb 2013 that an unauthorized electronic transfer of over 600 dollars from my business account was made September 2012.
I reported this with no response for two months. When I followed up on this I was told there was nothing more I could do as it had been over 60 days since the incident occurred.
I tried to get information where the money went. All I wanted was the bank account or information where the money ultimately went so I could try to recover it.
I was told that I couldn't get any information about the bank even if it was fraud. When I told Megan at E Claims that I was a small business taking care of 2000 patients and barely keeping afloat financially her response was to laugh.
I am closing my business account I've had there for 11 years. If I can save ONE business the headaches dealing with Columbia it will make eating this 600 dollar debt with no recourse a little easier.
1 out of 5 marks
I signed up to do all my banking online...my first mistake.
I know my ID and password but for some reason, I am blocked out of my account at least once a month. If it happens on a weekend, there are no customer reps to help and when I finally reached a real person, she was able to tell me that I had put in my correct ID and password but she couldn't help. She put her supervisor on the phone. The supervisor couldn't help. They suggested that I call their automated service when I need my balance. That was the extent of their help. I wanted to transfer funds from my savings to checking so I went to their automated machine after I got off from work. I couldn't do the transfer. Evidently my savings account can't be accessed on the machine. I don't have my savings account # because I can't get online to retrieve It!!! Tonight after my workday, I called the automated service to find out that I am overdrawn and they have charged me their $33 fee. IF I could have transferred my funds last night at their machine, my account would not be overdrawn !!!!! If their online banking worked properly, I could have transferred funds. I have automated deposits that comes in each month and they have never bounced a check but they need better customer service in the online department and they need to improve the customer's online experience. It sucks!!!
1 out of 5 marks
Used to be a good bank...until they joined the "Fulton Finical Family". They used to have great costumer service, were friendly, very much a local home town bank. You didn't get any of those little scam like fees that they sneak in.
But ever since the join Fulton, their costumer service has gone down hill, and little fees are hidden everyplace. I just got charged this month $2 for checking my balance at a non-bank atm.
So, after 10+/- years, I'm done with this bank
5 out of 5 marks
I have been with this bank for almost two years now and have never had an issue. This bank used to be Hagerstown Trust in this area and maintains a majority of branches and I assume customers in this area. The bank has always had a feeling of being present and caring about the Hagerstown community. I have usually felt welcome at the branches and have never had an issue with them directly. Even when the main branch I go to was under renovation they made themselves as accessible to customers as possible. They could've easily shut that branch down during that time, but instead remained serviceable. The only issue I have ever had to date was with a merchant that overcharged my debit card. They were quick to help me out by providing the necessary documents to get the matter straightened out. They even offered to take any phone calls from the merchant or myself about the matter in my favor. Anytime I have needed anything, including a new debit card after my original wore out, they have been right there to help with a smile. I am very loyal to The Columbia Bank and will continue to use their services in the future.
1 out of 5 marks
“When I first started banking with TCB it wasnt so bad. After almost a year with them, the tables had turned drastically”
First they upped the price of their overdraft fees from $36 to $39 and they are allowed to OD you up to 7 times in a day for various credits/checks/debits that happen. Now, in a perfect world you should be very careful to not OD your account. But since this world is not perfect sometimes you have to OD in order to pay for household staples/bills. Employees at TCB have no empathy for anyone's situation at ALL.Whenever I was going to OD my account I knew beforehand that it was going to happen so I didn't complain about it because it had to be done.But the last straw for me was when I realized I was going to OD significantly due to a payroll error so I deposited a check into the ATM, and unlike most other banks TCB does not post the first $100 to your account until the next business day. So naturally they put through checks that I had out before they credited me. I overdrew 3 times for 3 different checks. If they would have given me the first $100 we would have avoided all this. When I called TCB they would not budge on refunding even ONE. They said because they had refunded me 2 in the year (1 of them was a bank error) so they refused to refund anymore. I asked her to reconsider and reminded her that I had paid $508 this year in OD fees and to please refund at least 1 . She was VERY rude and denied me immediately. ALSO, I had direct deposit go in every single week and I would watch my account online every week around midnight to see if TCB was going to put through a check seconds before my paycheck was deposited. EVERYTIME I had a check out they did this to me. I'm not even joking when i say SECONDS. The Columbia Bank is nothing but a theiving bank and their employees are rude and will NEVER empathize with you no matter the situation. When I went to close my account the lady didn't even blink an eye to get me to try to stay or apologize about my experiences with them OR thank me for giving them $500 of my own money for there outrageous OD prices. Online site sucks too
1 out of 5 marks
“I have actually been with AMB for over 10 yearss. Only with Columbia Bank since they took over. I am less then happy, One example of why I will describe below.”
This is my hometown bank w/ many years of wonderful service. Unfortunetly when AMB ceased to exist, Columbia Bank took over. The negative changes are far outweighing the positives. Example. Now, when you call their regular phone number, you don't end up with the branch you dialed. Instead, you get a central location. No one knows you & they sound like robots. For 20 years I chose to bank with AMB. I lived out of state 4 12, but prior I opened my first bank account here in Junior HIgh. I had 3 car loans, credit card, mortgage loan, line of credit & 2 separate business accounts. Columbia bank, from what I read on the internet has frozen salary's for 2yrs & also lowered salarys. This to loyal employee's who already lost pension funds. They added & raised fees, &, the last straw. They changed the bill pay system.Claiming to better it. Not only is it not, the bills are not being paid the same & the features available to have them paid the old way now come w/a fee. I was never informed, in fact quite the opposite. I received an email asking for more information for 2 of my payee's. I provided it. I went to pay them & instead of the money going electronically into accounts a paper check was mailed. So to add insult to injury, my bills are late and I am told that to do it the old way u have 2 pay.This is the computer age. AMB was much smaller & did a much better job. If your going to change things then let the customer they won't process the same. It has cost me additional money, time & embarrasement. Why pay a fee for a service that was provided for free for over 20 years? This bill pay benefits Columbia Bank. Columbia Bank Toting the new bill payer will help the customer! I'm afraid it's time to look into a new bank.
While I realize that this country is in a repressed state, it seems to me that it would serve the company better in the long run not to add fees. They risk loosing long term customers. When the economy does pick up those customers will be gone.