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Reviewed by Elsa

Jan 12th 2010

(0 out of 5 stars)

Enough to cover all charges but one, but charged 10 OD fees, & they hold cashiers checks

First issue:

Well, I understand that I made a mistake and had a check that I didn't have enough to cover. So be it, I will pay the $35. But since I used my debit card 9 times that day (several charges were less than $5- one was for $1.10) I was charged $350. I had enough money to cover the 9 charges and then some, but because they put the largest charge first, I was charged 10 times. They would only refund half. I am shopping for another bank, but this seems to be the latest scam practiced by all of them in my area (except for Banner Bank, which I love but since I have moved is no longer convenient for me).

Second issue:

I discovered that I was lower on funds than I had thought, so I went to my other bank and took out more than enough to cover the deficiency. I took it out as a cashier's check to be sure it would be available at US Bank immediately. Wrong! I deposited it on Saturday, and it wasn't available until Tuesday. This resulted in 9 OD charges, (because of the aforementioned creative system of debiting). However one of these OD charges cannot be explained by any charge that I made. Did they refund it? No! They don't care!

Additional reviews for US Bank

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Reviewed by Sylvia

Jul 29th 2010

(4 out of 5 stars)

“VERY convenient hours, reliable checking phone number”

be prepared to wait weeks for a notary

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Reviewed by trustjp1

Jul 26th 2010

(3 out of 5 stars)

“not bad overall except the fee's are getting horrendous!”

I have been a customer since 1994 but lately having second thoughts since they are charging fee's for everything and their rates and loans are not very competitive.

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Reviewed by Randy

Jul 11th 2010

(2 out of 5 stars)

“Ok bank. Local and convenient.”

Not alot of experience with bank branch. Do most of my banking online. Terrible rates compared to online banks and some credit unions. I could make as much money picking up spare change from the sidewalk for what I get in interest from US Bank money market account