I worked on a refi for my in-laws in December 2012-February 2013. It not only took forever to close, but we kept getting more paperwork to sign after the closing. The WORST part is that the rep, Kimberly Lynch, just happened to "forget" to tell us that military (active or retired) get $500 back at loan closing. I found out a week or so after the closing while looking at Webster's website for an answer to a question I had. When I asked her about that, she said she simply forgot to ask during the assessment since she was talking with me and not them and that they won't make good on the money back! Oh, OK-no problem. The bank withheld $500 from a couple of seniors, one of which is going through cancer treatment-no problem that you didn't do your job! BIG thanks for serving our country! Now the loan was sold to Fannie Mae a week before the first payment was to begin. Webster Bank is not to be trusted.

There are two sides to every story - and often these reviews are just a one-sided angry account of a customer who was mistreated. Well, this is one of those reviews, but the damage done is more than on instance of bad customer service or erroneous ATM/check fees. We live with horrible stress- 26 years into a 30 yr mortgage- as this bank continuously threatens to take our home. They have taken an account where we were one month behind 6 years ago added 130% of the allowed late fee for one month - forced forbearance during the worst recession in generations -subjected us to collections despite us honoring their own legal document with on-time payments ... while they took TARP money. They filed public notices of foreclosure when we complained out loud ..And for 5 years have been continuing the threat with incremental steps involving more embarrassing legal postings- statements of court action - all while receiving monthly payments and applying them who-knows-where.

We have no statements or records of payments , received NO response to multiple modification applications as required by statute.

Even if it all seems illegal (we hear about foreclosure protection) if you live in MA, beware, despite the fact that Fed laws are changing, consumer protection is not found in our AG's office with this bank. Webster is a NA/charted bank, regulated by a Fed agency that does not protect the consumer but is an advocate for the bank.

This bank likes to bill itself as a community bank whose roots are in some sort of commitment to service established by the current CEO's father, the bank's founder Harold Smith. They boast of roots in helping people during "the depression" their motto is, "We find a Way" - sounds good, but remember, they're responsible to their investors first. Even 26 years into a 30yr mortgage, profit is profit and when there is more to be made by foreclosure, hey- gotta consider the investors. "We'll find a way ... to help you move out of your home."

They treat you with utter contempt. I bought gas on a Thursday and it wasn't a pending transaction or posted until Tuesday. I had made 6 other small purchases during this time which were pending and posted by this day. But then after they posted my gas station expense, they racked up overdraft charges on the small 6 transactions and I will now owe over $200 to the bank. Because of this, I can't go to university to finish off my semester which means I have to withdraw from all my classes and work to pay off the fees. I've tried calling Webster and writing emails. I'm belittled by them and sometimes I don't get replies. Once I pay it off I will be switching banks. This bank has caused too much emotional stress on me and I don't need it. They can honestly go screw themselves. They don't treat customers fairly and they don't care what problems you have. They only care about their bottom line. They always sell you credit cards when you don't need them. Worst bank ever. They don't want to help you.

I am finally going to close out my account. This bank, even after the class action lawsuit continues to stack incoming debits. The most recent occurrence for our account started out with a debit actually clearing (according to the online statement) showing a balance left in our account. The very next transaction came in and was "pending" showing us that when it cleared it would put our account negative by $1.32. We get notified via text about our balance) & immediately went to the bank to put cash in through the ATM (the one that actually counts the cash as it goes in). That amount remained "pending" for the next two days. We then put in a deposit of cash to cover our bills, which remained "pending". When I looked at my online banking a day later I now see the debit that had shown cleared with no negative balance was now presented as having NSF with a $37 chg; the next check for which we scurried to the bank to "cover" another $37. When I called the bank about I was told this is my fault that I should keep an eye on my check register! I did get an admittance that what we see online DOES NOT reflect what other transactions are in the background as "pending". It didn't stop there, I kept watching my account-each transaction as it was "cleared", I knew what was coming in against my account and would have had a decent amount left after all was paid - even with the $74 they took from my account and refused to return to me. Then three things (of lower amounts) that were cleared suddenly had 3 more chgs of $37 each against them. Why? Webster Bank put in a larger charge in front of them 3 days after they cleared. $185 in overdraft fees starting from one charge that should not have happened created a complete domino effect in our account. If it's my fault I don't dispute the fees - this was not my fault. The average person would be arrested for committing such a crime. Don't do business with this this bank!

Have been a customer of Webster Bank for years. Moved out of state and let the account run to a low balance. Received a notice that my account was overdrawn and did the responsible thing and had relatives in state make a deposit to cover. Now I have received another notice a month later in the mail (even though they know my email address they couldn't send me a heads up so that I could do something about this much earlier) that I now owe over $90 for accumulated Fees on what I thought was a free checking account. I have written no checks in this period all of this is based only on fees charged by Webster bank. This is just wrong!

I hate this bank. First they sent out this mailing with all this pomp and circumstance about how if you overdraft for less than $5 there is no fee and if you overdraft more than 5 items in a day (easy to do considering they process higher charges first!) there will be no more overdraft fees... then they quietly take that away. This year has been horrible financially. I've lost my job and almost lost my house. I ABSOLUTELY had to make a payment to keep my home by the 1st. The money was in my account but Webster returned it anyway since they processed the debits BEFORE the credits which were supposedly "immediate" since I just transferred it from one account to another.

Thank GOD my mortgage company gave me a few more days to send another payment. I could've been HOMELESS!! I'm. So. Done.

I have been a customer of webster bank for many years and their customer service is horrible. They are fee happy and will not adjust any fees! They are charging me overdraft charges of $37. 00 per transaction when my account on line never shows in the negative and when i call customer service they will not reverse the charges.

I've been with Webster Bank since for probably 18 years(about the time they took over Derby Savings bank). They started out as a very consumer focused bank looking to provide the best service and reaching out to the needs of their customers. Over the years it has become nothing but a money hungry corporate machine. The tellers in their branches are friendly(for the most part), but it is the overall institution that has become disconnected with their clientele. They are not flexible, they do not care about your needs, they WILL not go above and beyond for you in any situation. It is all about them and their bottom line. They can care less about you and your money. Believe me. If you open an account here, you'll be sorry you ever did. I've deposited millions of dollars in the past few years and they could care less. They treat me like bum on the street. No exaggeration. I will be moving all my funds to another bank and closing all accounts.

I had an account with Webster Bank. Had to keep a balance of $4000.00 combined between savings and checking with extras as they say - freebies. Well later they introduced their pemier checking account. And all I had to do was keep $10,000 between my accounts and I would get all this free stuff. Well I also had a home equity loan. Now the loan was arranged in a different title, and so was not told that everything had to be titled the same and the $4,000 did not count towards the $10,000 balance. Well I started getting fees galore. I also had two small checking accounts with small balances, $50 each. They also go hit with fees. Webster does not combine the accounts together. All accounts are treated separated. I have since closed all my accounts and have moved all my money to another bank that I am very happy with. Also their online activity ends at 7:00. So you must make sure that if you want to get your transfer done for that day to do that before 7:00 or you are out of luck.

Their 7-day guarantee and all their promises are not kept. Waiting to get a heloc on a 10-year old $135,000 value condo with no mortgage for $30,000. They told me it would be quick. Maybe just a few days. It's 2 weeks today. I called the asst. Mgr. Tamika at the cottage grove rd. Bloomfield office friday early and asked when they would have an answer-7 working days were up and she said she would expedite it from the beginning. Was told it "was in underwriting" but got no time frame. Talked to the branch manager mr. Harper and he promised to call me monday. After not hearing from him, i called at 5:55 pm. He promised to call me tuesday before 4 pm so he could do more than to check system notes. At 5:00, i called the branch and he had gone home. 1-800 customer service line didn't know anything and was useless. I made it very clear all i was asking for was a call at a reasonable time with an update. He agreed that was fair and would call me but they just don't keep their promises. I can only imagine how bad they would be on a mortgage.