1 out of 5 marks
“Broken transfer system for over a month caused overdraft fees on my secondary bank account, no refunds.”
I wanted to transfer money from my Wells Fargo (WF) account to my PNC bank account, so I set up online transfers on October 13th, 2012. They told me that they would make small deposits to my PNC account, and I would have to verify the amounts before being able to make a transfer. When I did, the WF website showed me an error message, saying my account had been locked, and I would need to call customer service to have the issue resolved. Weird, but whatever. Then, during the span of about a month, I called five times to get the issue resolved, but each time I was put on hold for excessive amounts of time, told a representative would call me back, which never happened, or simply got an answer that it was not possible to fix the issue at the time. Because WF and PNC are my only two bank accounts, and WF is the one where my paychecks are deposited directly, I had no way to deposit money into my PNC account to cover the charges. There is a PNC branch in San Francisco, which is the nearest one to my house, but I wasn't willing to make a 2-hour round trip just to deposit some money. I incurred overdraft charges on my PNC account when the bills were charged. That, although slightly annoying, was okay. Then, on November 7th, WF was finally able to fix my issue (after being put on hold for close to an hour) and said they wiped my PNC account from my WF account, I will be able to newly set up a PNC account to transfer money to. Problem is, when I went to set up my PNC account again, WF once again made trial deposits to my PNC account, and withdrew the deposits, which incurred another overdraft fee on my account. I was extremely displeased with the whole process, and the extra overdraft charge was just rubbing salt in the wound. I called to have the fee refunded, to which I received a 'no,' then went to a local WF branch to have a representative there call WF headquarters for me, and help me file a complaint. Once the complaint was filed, They responded with a 'no.'
Additional reviews for Wells Fargo
5 out of 5 marks
I have a Cd that matures and im going to bring
it to my other bank, i Believe that hes name is
Martin or Marvin From Wells fargo Horsham
I talked to him about how
your bank treat customers, he talked to me about
saving some money and earning, we talked
about the banks,my personal life, his personal
life that he is away from hes family and want to be a
branch manager and mention about
got promotion and going to a different
branch(why if you have a good employee they
were being transfered?)
, i feel like i didnt
came here for my bank issues i thought i forgot
and made my day a little better, its my 1st time
talking to him and i thought its going to be a
bad bank visit but it was great, he help me and my wife
that we are part of his loyal customer even he never
help and talked to us.
and i never exprience that kind of excellent kind
of customer service he provided, i told him i will let his
boss know and he said i dont need to do that, he said he
was just doing what
he loves to do leaving the branch with a smile on their face.and he did
i told him i will post it on a website called www.mybanktracker.com
1 out of 5 marks
To be fair, my dislike for no private teller windows at the walk-up counter isn't branch specific, as I imagine most WF branches have went to this 'wide-open' style. But I don't like it, as all of my personal and financial information the tellers talk about is in ear shot of all the other customers waiting in line. Which wouldn't be as big a deal if the employees tried to keep it down, but they aren't shy about any of it and everyone around knows all of my info and including how much cash I'm walking out with. And the PIN pads are actually mounted vertical, facing all the lobby and the people standing in line, so that everyone else behind you can see your PIN when you enter it (since you have to swipe your card to access your account, even when inside a WF branch). I watched several other people enter their PIN while they did their transactions because the waiting line wraps right up to the counter. INSIDE THIS BANK, THERE IS NO REGARD FOR PRIVACY OF CUSTOMER FINANCIAL INFORMATION.
The customer service is lacking. As soon as you walk in, a lady on the left, Kristi I think, jumps out of a side office to ask you what you need, but then just sends you on to the counter for everything. And every time I'ver tried to call the branch phone number, someone picks up rather quickly, but instead of saying anything, they immediately put the call on hold and you instantly hear the holding beeps like "deet-deet, deet-deet". I certainly see more of the corporate giant mentality developing in WF than there was in Wachovia, which is the exact reason I left BoA years ago and never looked back.
WF has a progressive website; while it offers a lot for advanced users, it also lacks a lot of offline information for the same users.
2 out of 5 marks
They never really had my best intreats at heart. I was charged fees left and right, without warning. I'm going to leave and find a bank that values me enough to not charge me $13 a month at random.
1 out of 5 marks
I Have been waiting 7 months for a check from them, not sure why they cannot direct deposit into my account since it is from them to them, they expect me to use bill pay and direct deposit. Over the 7 month wait i have had 9 calls to them with no answer no more information to give. I have been told they can not FEDEX, email or give me number (on top of not giving my check) The experience has worn me out over such little money. Saturday when i go to the branch bank to fill out a second affidavit i am closing my 4 accounts with them.
1 out of 5 marks
The bank promised me free checking and savings and I have paid over 100 dollars in fees this month alone. They randomly take money out of my account and put it back saying there was a bank error. I get excessive use fees just for using the account. I would not recommend this bank to any one and am ashamed to ever open an account with wellsfargo.
3 out of 5 marks
I went to my branch in Egg Harbor City, NJ today and ask a teller to exchange my $5 damaged currency. I was told, no, that while the serial number at the bottom right of the currency if intact, the serial number on the upper left side is not in its entirety. I was told to send it to the Federal Reserve on my own and perhaps I might get a replacement. I was mad so I went to the branch manager. What the branch manager essentially did was ask the tellers what to do!
Extremely bad customer service!
I'm already thinking that I'll present the same $5 bill to the Bank of America branch manager acroos the street fro Well Fargo and ask the same question - as a potential customer.
In addition, after I researched what I should do with the bill, I found out that (1) the Bureau of Printing is where mutilated currency should be send, and not the Federal Reserve - again, very bad banking knowledge; and (2) the Bureau of Printing website defined that if more than 1/2 of the bill is intact, which is my case it is, then a bank should exchange it! This made even more fuming mad!!!
I hope a get a response from a Well Fargo higher up!
Marianito P. Roque
1 out of 5 marks
wish wachovia was still my bank!! too many changes to keep up with and they keep taking large amounts of my money left and right! recently i had to make a couple more transactions than i normally would because of my mothers death and instead of being nice on the phone about the rules all i got was a bitch!! if this wasnt my first day back to work since the death id go down down to pull my remaining money now!! cant wait til my first day off!!
2 out of 5 marks
“Took me almost an hour via phone to get a new debit card that should have been mailed to me 3 weeks ago!”
Previously, I had a personal student checking account with Wells Fargo. Due to the $7 monthly service fees I decided to close my account and get a joint account with my husband, who has a military account with Wells Fargo and is exempt from all fees.
We went in to our local branch and closed my account and signed all the paperwork to get me a new debit card for my joint account. We were told it would take 5 to 10 business days to get the debit card in the mail. Three weeks later I still don't have my debit card!
I called the customer service number today and was on the phone for almost an hour! When I gave them my name and my husband's debit card number, I was told I wasn't on the account and they needed to talk to my husband. I gave the phone to my husband, who had to give his social security number and then explain the issue with my debit card (even though I had already stated this). The woman then told him to give the phone back to me and she would get a specialist on the phone.
Once on the phone with the specialist, I was asked question after question in order to "identify" myself. I was asked my full name and social security number, asked for the last date and amount charged to the debit card, the last date and amount deposited into the account, the full checking and saving account number, and four random questions that I don't even recall giving to Wells Fargo.
Finally, the woman told me that my card wasn't even ordered 3 weeks earlier and that she would have to order me a brand new card. When I asked if I could have a rush order on the card because of all the trouble, plus the fact that my husband is being sent to military training within the next few weeks so I need access to money, I was told that she couldn't place a rush order on the card but that she could "guarantee" it would be sent out today (even though I called at 9:30 my time, 6:30 their time).
I am frustrated with this company and feel as though they don't care about their customers.
3 out of 5 marks
Like many customers I banked with Wachovia for years, then it was bought out by Wells Fargo. Before I go any further, I have a couple different accounts run by Wells Fargo. My stock broker and the team which is in Central Montana is remarkable. However, the two branches I deal with (DC and Northern VA) are clueless. Many of the wonderful staff people of Wachovia who provided excellent service and knew their customers are gone. The new staff could care less, their attitude is just use the phone or the internet; why are you coming in here to bother us. Sometimes, you need to call them to remind them to check the mail. Today, the Service Manager told me that they have new policies - (in other words new policies not to provide service). Perhaps TD's advertisements are right - "it is time to start banking where service is appreciated."
1 out of 5 marks
I received a cold phone call from Martin of Wells Fargo the day before I was going out of the country for a week and wanted to talk to me about one of my accounts. I declined to discuss it, but he then informed me that my son was being charged a monthly service fee. I told him I was told that he would not be charged a fee and he told me briefly about a kind of account that wouldnâ??t charge him. I told him that it was inconvenient to discuss it right now, but if he would like to mail me some information, we would look at it in two weeksâ?? time. That night, I checked my sonâ??s account and he had opened this account in my sonâ??s name. The next day I called him on it and he said that he had misunderstood. I told him that I told him I wanted only information and did not authorize him to open the account. I told him to leave it because maybe in two weeks we would want it and I couldnâ??t deal with it right now. That night, before leaving on my trip, I saw that he had transferred $50 of my sonâ??s money into this new account. I couldnâ??t do anything about it. Eleven days later, when I returned, I found four new ATM cards, five pieces of mail, including a Fed Ex envelope and a letter stating that they had initiated overdraft protection on his account per my request. I immediately went into my local branch. The Broomall, PA (especially Jackie) and Newtown Square, PA (especially Maribel) branches are wonderful. I have only great things to say about them. Both the Personal Banker, Christina Kaltsidis, and the manager were wonderful and cancelled everything right away. Christina was especially helpful, professional, and quick in her response. It turns out that Martin, in the Horsham branch and that I had never been to, was trying to also meet his quota. It scares me that employees can do this, but the quick and courteous action of my branch redeemed my fears that I was powerless. I believe that if I have a problem, I can go to either branch and receive great servic