Horrible Horrible expereince

I was told that if I had direct deposit I would have free checking. I am being charge $13 for my paperless checking account way above normal bank fees. I regret having direct deposit with Wells Fargo bank account. I have been a customer for over 12 years. The bank manager told me that this is my 3rd time complaining about bank fees. Its customer service is the poorest. they hate to resolve bank issues. I order a bank debit card. I was told I could design my own card. I review their policy, and pick a design that meet the bank policy. I was told that there was a unwritten policy that I broke ( no cigars or tobacco). They make this stuff up as they go ?

I began going into Wells Fargo a few times to cash checks. One day while in a hurry the teller was so pushy about me getting an account that I said fine. He said it would only take 10 minutes. Well an hour later I was so frustrated when I was way late to the next thing I had to attend. I was just happy to be out of there and have my check finally cashed. This unfortunately was only the start of my troubles with Wells Fargo. Originally I did not want to get a credit card but being way pushy I said fine and then never activated it. Then they have all kinds of monthly fees that exceed the amount that they tell you in the branch office. They are such crooks. Other banks that I have dealt with have no fees, no hassle, no problems, if something is amiss they will call you and say please take care of this particular thing. Wells Fargo will just give a random fee that might take your checking into the negative and then will give you fees for doing that and not say anything and get a negative balance fee for $25 a month. I have been charged atleast $150 to $200 in the last year that I have had an account with these crooks. Save yourself the trouble and bank elsewhere.

I am very disappointed with their customer service, charging unfair fees. Branch manager is terrible, not willing to listen to the customers. Personal banker "Patel" very unhelpful. I suggest her title to be changed to "Impersonal Banker". Will never go to this branch again.

Wells Fargo Property Loss Department - I have followed all of the set up protocols from Wells Fargo and when I asked where my first check was... that is where the lies started. I spoke to a rep on 5/15 and they said it was overnighted (at my expense) back to me. After contacting my local post office, there was no record of any package in my name. I spoke to a rep on 5/16 and they again stated it was sent. After telling them the USPS had no record of the letter, she changed her story. I was transferred to a "specialist". I guess that is code word for mean and nasty employee. I was told they had not received the check for processing yet and it will be a few more days. I called again on 5/17 and they said it could be another 48 hours until the check is processed. What can be done about this? I am not able to live in my home and I cannot afford to make the repairs myself. Wells Fargo is holding MY money hostage and will not allow me to repair my home. All I want are the funds to repair my home. I would think it would be in the best interests of the mortgage company to expedite this process.

I deposited a check into my account, but the tell made a mistake when entering the information which caused my account and some of the accounts associated with it to be frozen. When I tried the rectify the situation they just kept giving me the runaround and would not admit to their mistake. It took a certified letter from another bank to prove that they were in error, and in the process they decided to close out my account and freeze all my funds until they got around to sending me the funds via a bank check. Needless to say I will not be doing business with this bank again.

So we've been working on a USDA loan for about 2 months now. Yes I know that's a long process but the problem is Wells Fargo has been at the Underwriting process of said loan for the entire 2 MONTHS!!!! The only time anything get's done is when I contact them to say 'Hey, hows the process coming along? When's our close date?' To which I'm met with ,100% of the time mind you, Oh, well we need more documents... This has been the response for 2 LONG MONTHS! It's a disgrace. The first loan officer I dealt with hasn't responded to any of my attempts at communication for over a week so I resort to contacting the loan processor. She has been great but unfortunately cannot answer all of our questions... NOT GOOD CUSTOMER SERVICE! Especially when you have a child on the way and preferably want to have moved into your home by then. Really disgusted at the lack of communication, the time involved, the constant need to contact them to get anything done.

We have refinanced our mortgage twice before. Typically, 30 to 45 days. Seriously, this closing took 7 months. Wells made so many mistakes, they had to re-do nearly everything. They could even get name right on loan agreements. This was crazy, because I was an existing customer. Recommend going elsewhere.

i am disabled emotionally but i have been making great strides towards active participation in society. today while banking i realized that i have a long way to go. the teller was very impersonal and kept me waiting for quite some time to cash a simple check for me. seventeen years never a problem until today. for the first time in m,any years i had enough money in my savings to cover it, which certainly added to my humiliation.. i am now in emotional relapse of which writing this complaint is making me feel humanized.. people should just be nice, i felt like a common criminal instead of a mother a sister a daughter a friend and an employee. thumbs down wells fargo

This is the worst bank i have ever had to deal with.

My reciept says positive balance but the bank charges backed up overdraft fees and when i call they won't reemburse me. for a transaction made on a weekend. i have never had such bad service in my life.

Will close my accounts and bank with a real bank!