I Have been waiting 7 months for a check from them, not sure why they cannot direct deposit into my account since it is from them to them, they expect me to use bill pay and direct deposit. Over the 7 month wait i have had 9 calls to them with no answer no more information to give. I have been told they can not FEDEX, email or give me number (on top of not giving my check) The experience has worn me out over such little money. Saturday when i go to the branch bank to fill out a second affidavit i am closing my 4 accounts with them.

The bank promised me free checking and savings and I have paid over 100 dollars in fees this month alone. They randomly take money out of my account and put it back saying there was a bank error. I get excessive use fees just for using the account. I would not recommend this bank to any one and am ashamed to ever open an account with wellsfargo.

I went to my branch in Egg Harbor City, NJ today and ask a teller to exchange my $5 damaged currency. I was told, no, that while the serial number at the bottom right of the currency if intact, the serial number on the upper left side is not in its entirety. I was told to send it to the Federal Reserve on my own and perhaps I might get a replacement. I was mad so I went to the branch manager. What the branch manager essentially did was ask the tellers what to do!

Extremely bad customer service!

I'm already thinking that I'll present the same $5 bill to the Bank of America branch manager acroos the street fro Well Fargo and ask the same question - as a potential customer.

In addition, after I researched what I should do with the bill, I found out that (1) the Bureau of Printing is where mutilated currency should be send, and not the Federal Reserve - again, very bad banking knowledge; and (2) the Bureau of Printing website defined that if more than 1/2 of the bill is intact, which is my case it is, then a bank should exchange it! This made even more fuming mad!!!

I hope a get a response from a Well Fargo higher up!

Marianito P. Roque

wish wachovia was still my bank!! too many changes to keep up with and they keep taking large amounts of my money left and right! recently i had to make a couple more transactions than i normally would because of my mothers death and instead of being nice on the phone about the rules all i got was a bitch!! if this wasnt my first day back to work since the death id go down down to pull my remaining money now!! cant wait til my first day off!!

Previously, I had a personal student checking account with Wells Fargo. Due to the $7 monthly service fees I decided to close my account and get a joint account with my husband, who has a military account with Wells Fargo and is exempt from all fees.

We went in to our local branch and closed my account and signed all the paperwork to get me a new debit card for my joint account. We were told it would take 5 to 10 business days to get the debit card in the mail. Three weeks later I still don't have my debit card!

I called the customer service number today and was on the phone for almost an hour! When I gave them my name and my husband's debit card number, I was told I wasn't on the account and they needed to talk to my husband. I gave the phone to my husband, who had to give his social security number and then explain the issue with my debit card (even though I had already stated this). The woman then told him to give the phone back to me and she would get a specialist on the phone.

Once on the phone with the specialist, I was asked question after question in order to "identify" myself. I was asked my full name and social security number, asked for the last date and amount charged to the debit card, the last date and amount deposited into the account, the full checking and saving account number, and four random questions that I don't even recall giving to Wells Fargo.

Finally, the woman told me that my card wasn't even ordered 3 weeks earlier and that she would have to order me a brand new card. When I asked if I could have a rush order on the card because of all the trouble, plus the fact that my husband is being sent to military training within the next few weeks so I need access to money, I was told that she couldn't place a rush order on the card but that she could "guarantee" it would be sent out today (even though I called at 9:30 my time, 6:30 their time).

I am frustrated with this company and feel as though they don't care about their customers.

Like many customers I banked with Wachovia for years, then it was bought out by Wells Fargo. Before I go any further, I have a couple different accounts run by Wells Fargo. My stock broker and the team which is in Central Montana is remarkable. However, the two branches I deal with (DC and Northern VA) are clueless. Many of the wonderful staff people of Wachovia who provided excellent service and knew their customers are gone. The new staff could care less, their attitude is just use the phone or the internet; why are you coming in here to bother us. Sometimes, you need to call them to remind them to check the mail. Today, the Service Manager told me that they have new policies - (in other words new policies not to provide service). Perhaps TD's advertisements are right - "it is time to start banking where service is appreciated."

I received a cold phone call from Martin of Wells Fargo the day before I was going out of the country for a week and wanted to talk to me about one of my accounts. I declined to discuss it, but he then informed me that my son was being charged a monthly service fee. I told him I was told that he would not be charged a fee and he told me briefly about a kind of account that wouldnâ??t charge him. I told him that it was inconvenient to discuss it right now, but if he would like to mail me some information, we would look at it in two weeksâ?? time. That night, I checked my sonâ??s account and he had opened this account in my sonâ??s name. The next day I called him on it and he said that he had misunderstood. I told him that I told him I wanted only information and did not authorize him to open the account. I told him to leave it because maybe in two weeks we would want it and I couldnâ??t deal with it right now. That night, before leaving on my trip, I saw that he had transferred $50 of my sonâ??s money into this new account. I couldnâ??t do anything about it. Eleven days later, when I returned, I found four new ATM cards, five pieces of mail, including a Fed Ex envelope and a letter stating that they had initiated overdraft protection on his account per my request. I immediately went into my local branch. The Broomall, PA (especially Jackie) and Newtown Square, PA (especially Maribel) branches are wonderful. I have only great things to say about them. Both the Personal Banker, Christina Kaltsidis, and the manager were wonderful and cancelled everything right away. Christina was especially helpful, professional, and quick in her response. It turns out that Martin, in the Horsham branch and that I had never been to, was trying to also meet his quota. It scares me that employees can do this, but the quick and courteous action of my branch redeemed my fears that I was powerless. I believe that if I have a problem, I can go to either branch and receive great servic

Dear wells fargo customer sservice division

i don't even want to say hello. As a warren buffet fanatic and a customer since 2007, the year that i have come to us, i had some good impressions about wells fargo. For last one year, i have experienced the most terrible customer service at wells fargo branches. I visited 3 times already before i went to the georgetown,dc branch on friday 31st of may 2013 at 4:10 pm to talk about 9 overdraft fees charged on my account. It happened in january of 2013 and november of 2012, which means i asked more than 2-3 times to the bank to put overdraft protection on my account so i dont waste my money everytime. When i got there, the banker named brian thompson(store manager, nmlsr id; 938604) did not tell me about the reimbursement and just asked me to go back to the branch that i talked in november and january. Because i knew about the reimbursement and that the customer service has the recording of me asking overdraft protection on my account in november and january, i made a call. I closed my account after i made a deposit and pleged myself that i will never ever come back to wells fargo. The worst customer service even worse than dmv. Thank you and good bye

best,

I spend ONE hour at the phone and they send me to one department to another , when they should tell me from the beginning "Mam, you need to sign to Visa and after you can make all payment which you want all countries" and you will not have anymore problems with the message "verify by visa".

One hour for stupidity and rude attitude.

I asked to speak to the Branch Manager; I got the Customer Service Manager. Strike one. She proceeded to tell me that there would be a hold on my account, I refused. She went to the back and looked up my account. She came back and said she saw on my history that I was a 24 year customer and decided not to put a hold on the check. While she was behind the counter, she and the person I yelled at in the drive-thru were giggling and apologizing to each other for the trouble! Strike two. What about MY trouble!?! Who cares about me, the customer? I am not at all happy about my experience on Thursday, May 30, 2013 @ 3:08pm. Tysha was rude at the drive-thru window and the window teller mispronounced my name! I am tempted to pull my accounts from Wells Fargo!!! My first account was opened in 1963 in Sacramento, CA. Skylar had an ugly grin on her face the whole time she was dealing with me, strike three!! I will NEVER go back to that branch - and maybe not to Wells Fargo at all! Nobody in charge there cares about the customer.