*Log-in trouble was solved quicker than I expected.

*My check-card was giving me problems, called them and received one in the mail very soon.

*Always a pleasant voice when I call in for help on my account.

Not sure what others saw before, but I've had no problems at all. Got stuff done on time, friendly when I called (don't really like to call but every now and then you have to).

I have a 'real' account at Flushing too but iGobanking offered the best CD rate when I was looking a few months ago (plus got a gift at the time).

I've had accounts with several online banks (ING for a while) and they had the teaser rates that always went down, down, down until I had to keep hopping around. Too much hassle.

For what it's worth, I recommend these guys - they have been good for me.

This has not been a good experience for me. The online application process was easy enough; the e-mail progress updates were helpful. They did a soft credit pull to verify my identity and then posted the trial deposits and withdrawal to my account successfully. Then out of the blue they stopped the application process and asked for substantial additional information via snail mail, which I sent a month ago, they received it, and they still have not done anything to approve opening my account. I've opened many online bank accounts before and have never been put through the hoops like with this bank. My credit is excellent, so that was not the issue. I have since canceled my application with iGo and have decided to open an account with another bank, and there are COUNTLESS others to choose from. This wasn't worth my effort, and I hope this information is helpful to you.