“Poor Customer Service”

This has not been a good experience for me. The online application process was easy enough; the e-mail progress updates were helpful. They did a soft credit pull to verify my identity and then posted the trial deposits and withdrawal to my account successfully. Then out of the blue they stopped the application process and asked for substantial additional information via snail mail, which I sent a month ago, they received it, and they still have not done anything to approve opening my account. I've opened many online bank accounts before and have never been put through the hoops like with this bank. My credit is excellent, so that was not the issue. I have since canceled my application with iGo and have decided to open an account with another bank, and there are COUNTLESS others to choose from. This wasn't worth my effort, and I hope this information is helpful to you.