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Best rated banks |
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|---|---|---|---|
Ally |
10 |
6 |
31 |
USAA Federal Savings Bank |
7 |
1 |
19 |
ING Direct |
7 |
2 |
14 |
“thrown under the bus”
Let's see. Citibank makes CC offers. I accept the terms and am a loyal customer for 6 years and some. THEN I get a form letter that they are jacking up my interest rates from 5.9 to 29.99%. Sucking out the blood in this economy for $5000. Second account goes form 10.99% to 29.99%. Really? Here's the option: Pay or close the account.
Good customers (your so called "deadbeat") customers will continue to pay and you will continue to make money. But when we're gone, we're gone.
Anybody understand marketing and customer service? Oh wait, it's all about finance.
“Rude customer services”
We have been their customer for almost 10 years now. However, recently they charge us $8 for checking service, and also sent us two letters to let us know that our credit cards' interest were up to 13% from 9%. When I called customer service people, some of them were so rude. Sometimes I called them because I didn't know something or I didnot really understand how to file claim. They were supposed to help me, but instead they gave me their nasty attitude. Having language barrier is a problem for me and I thought that they should be patient and show some willingness to help their customers. I guess not. They don't really care about how you feel. Too bad.
“One Star Rating from Bankrate.com (the lowest rating possibe)”
No problems with Amboy Direct, however their one Star Rating gives me concern. I like the ability to transfer funds from bank to bank electronically.
“best credit card you can have”
took me a while to qualify but honestly it was worth it! great rewards and great service as long as you don't carry a balance.
“They go above and beyond...”
Stonebridge Bank (PA) is the best organization I've ever banked with. They have very personal service, great customer service in general, and offer a wide variety of financial products that have suited my needs extremely well. I would recommend this bank to anyone - even if you're happy with your bank, Stonebridge's staff and service will make you wonder why you never switched before!
“Above and Beyond”
It has been a unique experience dealing with SVB. I have a simple account with them but as soon as I let them know what I was doing in my business they kicked into action. Firstly they really helped in totally reworking my business pitch. I have been invited to numerous events and they have introduced me to a number of really good investor sources. This is the way banking should be. They genuinely want to see me succeed in my business. Shai Goldman and Lauri Lumenti Garty stand out as awesome executors.
“BofA tellers are useless...”
Tellers in BofA are trained to be robots, no thinking, no commonsense and no brains needed. If they receive a check and a deposit slip. They will not read it, whether you put your amount under the CASH area of the deposit slip or whether your check is payable to CASH. I was told I have to verbally tell the teller how I want the money handled. Then deposit slips are just useless, if as a customer I cannot use it to tell how I want my money handled. I thought written is legally binding than verbal ????
“I've had issues”
well i been with bank of america last 9 year with all my account but thier home loan service is one of the worst service in this world and lazys pepole in the world my loan has been panding for last six month and thier was no delay from my side but they take 2 3 week to replay for my call i will make sure i will provide my comments to all web side and paper and make sure they will not put other pepole in truble what i am goaing through worst experince of my life they made me pay off all my debt which i did and still not finalize its been 6month 10 days worst company to deal with in loan
“Fees up the Wazzoo”
I opened an account with Chase two weeks ago in order to take advantage of a "free" $125 that comes with keeping an accountfor six months. since that time I have written one check. While doing nothing else with the account, I have recieved $116 in fees. If I had not called to reverse them all, my $125 would be down the drain in less than two weeks, so keeping the account for six months would be ludacris. I see why they pay people to keep their account open.
The first issue was with them charging me for checks without telling me. What bank these days charges you for your first boxs of checks? But even so, what institution would charge you without telling you? So when I wrote my first check, it was insufficient funds. I might have been ok with that except that they charged me for both a returned check fee and an insufficient funds fee when the ceck was cashed. So was it returned or used? I can't be both, yet I was charge for both.
After that, I decided not to use the account because of all the fee's yet somehow two weeks later, I recieved a $35 fee. I called and asked about it, andd they said that there was a form missing. I checked my mail box and found that the form was delivered just that day. They refused to give me back the $35 that I needed for bills until they had this form. How do they excuse holding my money hostage for a form that I had not even recieved yet?
In short this is not a bank, but an elaborate scam to get your money. DO NOT USE CHASE BANK. the $125 is not worth the time and effort needed to constantly monitor my account for their theft. And make angry phone calls to eventually get it back.
“Bad service and rarely a transaction without a problem”
I bought into the E*trade world of one stop shopping. I did Employee Stock, Stock, IRA, Saving, Checking. Nearly every transaction performed over the 2 years as a customer had a problem which took several contacts with customer service to get resolved including escalations. The user interface on the website is horrible and full of bugs. I spent a lot of time researching exactly why something went wrong so I wouldn't do it again and also to tell them and they did not care. The rates were decent at the time but the fees were a bit overkill and there was no consideration for the multiple accounts. The accounts were presented in a single screen but it was like dealing with different companies when transfering money between them or trying to work on a service issue. I will never use them again.
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