Perkstreet website is easy to navigate and very easy to see your current balance and any outstanding debits on your account. The 1% Cash Back and Perkstreet Points are easy to redeem.

Tried them......briefly. They sent me debit cards & checks to the wrong address (then what I used to start the account). After hours on the phone with their customer service they finally found out that that is in fact what they did. They did apologize but I really couldn't believe it. Needless to say I didn't reorder anything just canceled the account. I really can't do business with an incompetent bank. Stupid like this was not worth the cash back. Overall the bank has a "based out of a rusty trailer in backwoods Georgia" feel to it to me. Very unprofessional feeling I got with them. Glad to be gone.

Basically, i moved, and perkstreet received a piece of returned mail and decided to freeze my account without notifying me in any way. I found out the hard way, by having bounced checks and and incurring fees due to the fact that i used them for bill pay. Very embarrassing! Customer service has been terrible in so many ways, and they won't let you speak to a supervisor! Do not bank with this institution.

When I originally signed up I thought it was going to be great! Apparently I missed the fine print that PIN purchases are worthless... Anyways, I stopped using the card because my credit card rewards are MUCH better. About a month ago I got charged an inactivity fee... I called to cancel and the rep convinced me to keep the account because I could pay credit card bills with it...not true! They refunded the fee, but when I tried to use the card later to avoid another fee...IT WAS LOCKED DUE TO INACTIVITY!!! Would've been nice to know. So I was charged another fee for inactivity, but couldn't use my card to avoid the inactivity fee because it was locked due to inactivity!!! SO WRONG PERKSTREET!

I signed up for Perkstreet after all the rave from Dave Ramsey. They need to have the initial deposit of $25 transferred in order to sign up. So after I did, I find it very hard to use the website with waiting for pins and getting online access to the account So I unfortunately did not get on it until recently. I tried to access the account three months ago and the customer service said she will email me a temporary password but it never arrived. So I let it go and now I decided it is too much hassle so I called to cancel the account and found out i have a $0 balance. I asked what happened to my initial deposit. She said that it has an inactivity charge every month of $4 something and that ate up all my $25 dollars. I am really pissed as I wasn't informed of such fee. She said it is written on the letter when I first signed up. I guess that is all the perks I get from this Perkstreet. I feel like a sucker but at least, it is $25 and not more. Horrible experience and they can't do anything about it. I will take credit cards anytime, they would reimburse the fee if you made a late payment or try to make me a happy customer. Perkstreet - BEWARE!

At first, I found Perk Street to be wonderful, even though there is no brick and mortar structure, and depositing money takes days to transfer.

On December 8, I noticed there were two checks withdrawn from my account in the amount of $30 each and called Perk Street. They told me that the checks were drawn on two different payday advance companies, which was a surprise to me because I had not applied anywhere.

I called Perk Street on December 9 and was told I needed to complete an ACH dispute form, have it notarized and fax it back, which I did within 24 hours. When I hadn't heard anything from Perk Street, I call them in 5 days and was told they never received the form, so I refaxed it and called back to CONFIRM they received it. They did, and I was told that there would be a resolution within 30 days.

January 13, 2013 (30 days) I called Perk Street to inquire about the resolution to getting my $60 back. I was told that I needed to fill out an ACH dispute form . . . which I had already done. After being on hold for 20 minutes, I was told I now had to fill out an Affidavit of Forgery, have it notarized and fax it back, which I did, within 24 hours. I was told to fax it back to the fax number on the cover sheet.

January 23, 2013 I called Perk Street and was told they had never received THAT form, and after giving them the fax number I was told to send it to, they found it . . . in the loan department! I was given another number and told to refax it, which I did, asking the young woman to CALL ME to confirm receipt. No phone call.

January 24, 2013 I called Perk Street and was on hold for another 10 minutes at which time I was told that the time for this dispute had expired and it had to be taken through another department and could take up to 90 days, at which time I would be informed of the outcome in a letter.

Basically, I have little to no faith that Perk Street will resolve this issue and I am out $60 bucks.

My advice is to stay away from perk street. They will take your money and put it on hold. I did an electronic transfer from their website for $1500. They cleared it from my bank very quickly and then held on to it for 10 days. They put it in my balance just not my available. I will be reversing the transaction (lets see how long it takes them to do that) and will probably be closing my account. After searching the internet i have found numerous complaints about this exact problem. I have done bank to bank transfers between bbva and wells fargo and they are very quick. Perk street speaks of integrity and trust but they have none. I was so excited to sign up because i really trust dave ramsey but what a disappointement. Dave should really re-think his relationship with them. I will not be trusting his advice so quickly next time. I am canceling my direct deposit after seeing the issues here and on other sites.

I recently opened an account with perkstreet financial, a division of the bancorp bank, because i was enticed by their cash back on debit card transactions offer. After a couple of weeks, i inquired with them why i had not yet received by account information or debit card, and that's when i found out they were not using my correct address. They had left off my apartment number. I asked them to correct it, and they made me email them copies of all my personal identifying documents including my driver's license and passport, along with proof of my address. It was their mistake, but i went through the steps to correct it anyway. I finally received my debit card and checks, and wire transferred money from my other bank to start utilizing the cash back program. My second transaction, on my first day using the card, was declined while i was trying to pay for dinner i just ate at a restaurant. I called and they told me my account had been frozen, because they received returned mail from the address i told them was incorrect in the first place since they left off the apartment number. I asked to speak with a supervisor to have the hold removed, so i could pay for my transaction and was told it was not possible to remove the hold or speak with a supervisor. If the restaurant had not allowed me time to get funds from my other bank, i would have been arrested for theft of services. Is it legal for bancorp to hold a customer's money hostage without a legal order? I don't mean a check, i mean cash that was wired into the account through the federal reserve wire system and was received and applied to the account. And is it best practice to demand customers send private information through unsecured email? At this point i want my money sent back to my other bank, so i can close my perkstreet/bancorp account, and i would like their actions investigated to determine if they are within the law and are acting ethically.

Ever since I joined Perkstreet, I've made over $100 dollars in cash back. I lost my debit card and was able to get a new one within 3 days! I love Perkstreet. I've walked away from the brick and mortar banks and don't regret it one bit!

I use my debit card for EVERYTHING, so naturally a cash-back debit card was something that caught my eye. I began the sign-up process and it wasn't as convenient as some other online-only banks, but it's all for the sake of MY security so they get a pass on that. After getting signed up and set up with my account, it's been WONDERFUL. Any money that I make is a total bonus, since I wouldn't have gotten anything at all if I hadn't used PerkStreet, so nearly $200 in just over a year is a pretty sweet bonus! I highly recommend PerkStreet! The features that I have used include: online banking, cash-back giftcards, online bill pay, automated transfers, etc.