“Snotty, unprofessional and rude!”
I have been a banking customer since 2003 and have been relatively happy. My Wife, Mother-n-law and myself have checking accounts there. We decided to applied for a high yield savings account and got declined. We were astonished, we asked why. They said they couldn't talk about it. They referred us to www.consumerdebt.com; I was very upset, I asked them you can't give me any information? They said, something about writing a bad check. We have only one bank and we have never bounce a check not even once and our credit rating scored is over 800. Instead of giving us the benefit of the doubt and work through this problem, they chose to be snotty and rude. This bank is an internet based bank and therefore doesn't feel the need to maintain their professionalism. There is so much identity theft out there, effecting the innocent as well as the guilty. This bank is does not make any effort to resolving issues, they label you and treat you like a criminal.
Stay away from the "Bank of Internet, USA" they are not worth your time.
“Terrible bank, avoid at all costs”
It doesn't matter how high Bofi interest rate is, they are not worth the trouble! It took weeks for me to even get a username and password to log into my account and it all had to be done by snail mail. Once I got the information I encountered errors trying to set up my account. Finally got it set up but once in the account if I click on anything I get sent back to the login screen. There is nothing of use within the online stuff anyway. There is no way to transfer too and from external accounts. There is no way to make a withdrawal or deposit except by snail mail! You'd think with a name like Bank of the Internet they'd be a lot more high tech but there are many banks out there that actually have their acts together and offer excellent online services. I can't stress enough how bad this bofi is, if I could give it a negative rating I would. Just stay away, not even a high interest rate is worth this nightmare. Thankfully I only deposited $100. It will sit for 90 days (to avoid closing fee of $25) then I'm going to close the account. So unless they manage to do something really spectacular in 90 days (doubtful!), I'm done with it.
“Great until you try to get your money out”
I signed up for a savings account because Bank of Internet's rate was blowing everyone else's out of the water. Everything was great until I tried to withdraw money from the account. You cannot transfer funds from a BoI account on their website. You have to go into an account with another bank and request your funds from BoI. If your other accounts don't allow this you can pay $7 for a certified check or $30 to have your money wired to you. Oh, and if you want to close your account within 90 days you will have to pay an additional $25.
“If the Bank's President is messed up you better stay away!”
I actually DON'T have a savings account. I tried to open a savings account and fund it with approx. $250K but this cheap, idiotic operation rejected my application. First, they put me through hoops requiring I fill out a "W-9" form and provide copies of my driver's license and utility bill. I've got great credit, 760+ with all three agencies, never had a problem opening accounts with any bank or credit card company until now. Why would they reject me? Because I was the victim of credit fraud a few years ago! I now have a fraud alert on my credit reports that blocks easy access to my records and requires all financial institutions to call me and confirm any application is legit. Seems like a good idea, right? All financial institutions I have accounts with -- 8 banks and a dozen credit card companies -- have no problem understanding the situation and processing my applications. Because they pay to have access to credit info. But Bank of Internet is so penurious they can't get credit reports like everyone else so they simply reject EVERYONE who has a fraud alert. I sent several e-mails directly to the bank's president, Gary Evans, thanked me for the 'head's up' and indicated he would look into it and get back to me. Nothing happened. I e-mailed him again. Over 30 days later, still no response. STAY AWAY FROM THESE AMATEURS!
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