“Who needs money? Apparently Chase doesn't think I do...”
I had the accelerated payment program with WAMU since 2002 and everything had run smoothly until I tried to cancel and set up account for 1 monthly payment with CHASE. .
Iâve had this mortgage since 2002 and never been late, in the contrary Iâve been ahead w/the accelerated program.
I went to branch and had AP account cancelled. Customer Rep made all the calls for me and had the account cancelled. Apparently AP account was never cancelled, which is fine. I know people make mistakes BUT since we had cancelled the AP account CHASE automatically started making unauthorized mortgage withdrawals from my checking account. Yes, 2 payments per month (1 from AP account and one from CHASE bank) and my husband lost his job⦠wow, I must be super woman I can do 2 payments per month?!? No, actually my account is in the RED and I keep getting hit with the NSF fees. But according to the branch manager the mortgage transaction did not cause me to go in the RED, it was the checks I wrote the day after the unauthorized payment was withdrawn⦠youâve got to be kidding me??? Stupid me, I should have known CHASE was going to withdraw 2 UNAUTHORIZED mortgage payments from my account!
Oh, and they said it would take 3 days to look in to the issue⦠That was Monday, today is Friday evening and Iâve had no answers. They must think people donât need their money and work for sun. No, I donât need to pump gas to make it to work; No, I donât need to buy groceries; No, I donât need to buy my medication. Who needs money???
I do have to say, the counter people at the Mission Viejo Branch have been trying to help and have been the ones to make all the calls for me. Before I went to them w/my issues I went to the Foothill Ranch Location and the were âVERY HELPFULâ⦠they sat me on a table and dialed the 800 number for me and had me hold for over 20 minutes because they donât have access to th
“HORRIBLE bank - Chase”
RUN from Chase like hell !!
They are definetly the WORST bank i have ever dealed with
Once they acquired WAMU, they raised my APR up to the sky and closed my credit card.
Every time i call them they threat me as a S**T , no single step towards helping me and there is one single answer when i tell "i'm gonna go bank elsewhere" .. the answer is "it's your choice" .. is like we don't give a F about you ..
NEVER NEVER NEVER do a business with them
If you have account with them - CLOSE it asap !!
That's my advice, feel free to not trust me - but do a search for "chase review" on google and READ before you ever think about Chase
Below is the mumba-jumba sent to me as a notice of terms change. This mumba-jumba just happened to be a notice of APR sky-rocketing
You are in default under any other agreement for any other
account or loan with us or any of our related companies,
such as you fail to make a payment when due.
I can't seem to understand how can this mumba-jumba mean "APR increase" .. i've read it 20 times already ..
“Fee insanity....”
After years of okay service, weird bank charges started to appear in my checking and savings accounts. I got a few removed over the phone, but they kept happening, and I finally went to speak to a branch manager to close my accounts. She tried to explain all the fees until she hit one even she couldn't explain - and then she willingly closed them all.
I kept the credit card until today. Chase changed my due date without telling me, and even though I logged online to pay it that day, I was two hours past the deadline and got hit with a $40 fee that they won't refund because "we only refund fees in case of bank error."
So being a good customer who paid on time for four years has earned me no respect at all. I'll be finding a new credit card, and I won't be doing business with Chase EVER again.
“Chase Bank Gangsters!”
When WAMU was taken over by Chase, they bumped my credit card interest rate to 29.9 percent! I always pay my bills on time, never miss a payment. My husband is ill and lost his job, and I have been the sole wage-earner with no assistance from anyone or any agency. I called and asked them to lower my interest rate - and although they agreed that I am a loyal customer who always pays on time - they could NOT lower my annual percentage rate (APR) - period! They were RUDE and arrogant. I pointed out that they have no problem taking government money via us taxpayers but have no mercy nor courtesy for their customers! I strongly believe that there should be a CREDIT CARD REVOLUTION - and let these banks know what we think of their POWER TRIP! Perhaps if we all turned our backs on paying these exorbitant interest rates - they might come begging "hat in hand." It is disgusting how arrogant and unkind this bank is. It is truly stunning, and I hope that consumers rebel against their corporate greed!
“I've had issues”
I had Wamu for three years and it wasn't the best Chase the costumer service told me I had time to pay the overdrafts fees. When I went to the bank to pay they told me it was close and there was nothing they can do to help me, because they did not know why I was told I had time to make a deposit. They are very rude and expect me to open a new account without the Wamu benefits.
“Watch out for Chase predatory fees”
I have been a good customer for years, but that doesn't matter. Chase will take advantage of you with fees every chance they get. I am canceling my credit card and checking account. I can't support sleezy businesses.
“Chase Credit Cards SUCK!”
I want EVERYONE to know that Chase Credit Cards are a rip-off!!! My credit card got swallowed up by Chase. They instantly increased my APR to 31.99%. I started trying to pay the card down by making huge payments ($1200.00) on the card every chance I got, how did they repay me in return? They decreased my limit so they could jack me over on the interest and reported to the credit bureau's that I am constantly close to my limit which lowered my credit score. I am paying that badboy off as soon as possible and will NEVER do business with Chase ever again. I have never paid a payment late and always payed more than the minimum and they will not lower my APR. STAY AWAY from CHASE credit cards!!!!!!
“Are you kidding me?!”
Okay I loved WAMU and I gave Chase many chances. They have taken my money 3 times now in the past 6 months. Mind you I have never went over on my account until Chase took over. This last time was the end of my banking with Chase. I made sure I would be overdrafted on my acoount. I checked online, called and last made sure with a teller i wouldn't go over, she told me no that I had .40 cents in my account and everything was taken out. NOPE I went over .10 Cents! Are you kidding me! I got charged 34.00 for .10 cents!
“Apparently they are looking at my credit report”
I called just to ask about why I have to provide security questions every time I log in from home and after providing my social security number and account number was asked some strange question about knowing someone. The name sounded like my dad's name just misspelled but I nonetheless said I didn't know that person and asked where they got it and apparently it was off my credit report. I was told I had to either go into a branch or contact a credit bureau to continue. I hung up and called their main line to complain and it was "what the hell are you doing looking at my credit report?!?" and all I was told was "she shouldnt' have said "credit report." Great service, I'm glad "helpful banking" has come to Washington.
“WaMu was better”
When Chase got Washington Mutual, I was at first excited. Then they took over online banking. Chase's online banking layout, everything about it sucks compared to the old Washington Mutual interface. It's really a shame.
Other than that, Chase has been pretty friendly to me and helpful with the one or two times I had fees to deal with. Sorry to be closing my account with them, but I switched to something more convenient to where I am now.
