“Citibank's new motto: Kick 'em when they're down!”
I would imagine many business owners like me have struggled with reduced cash flow over the past 18-24 months...what more appropriate time to make use of an existing credit line? I have two Citibank credit cards including a Citibank Driver's Edge card that I've had for over 22 years. Never was late on payments; often had a zero balance, received rebates on two car purchases, and systematically established a very substantial credit line. My interest rate in 2007 was 9.9% Over the past year I reluctantly allowed my balance to climb, as my rate also climbed to 14.9%. In November I was late on one payment and..... "bang!"..... late fees, reduction in credit line, and slammed me with a 29.9% interest rate! Discussions/pleas with the representatives are like talking to emotionless robots. Gee, thanks Citibank, for your concern about the hardship your 20-year Customer is experiencing. As if 14.9% interest isn't enough interest to make? Yesterday I withdrew enough money from my IRA to pay off both accounts; frankly I'd rather pay the 10% penalty and pay our government extra taxes that allow Citibank to exploit and benefit from my hardship. Fortunately the economy is begining to cycle-back, my income is growing, and I vow to never to do business with Citbank again; and will take advantage of any opportunity I have to disuade friends, family, and clients from dealing with this huge corporate theif.
“Citibank shows no concern for Unemployed prepaid card recipients”
I've been unemployed for a little more than two months. I never received the debit card and had notified them about that fact in January. Until today, I received my UC on time deposited to my bank account. Today, I find my account suspended because an attempt to mail the debit card was returned by the post office. I was not contacted by Citibank by phone or email (both of which they have) that my account was to be suspended. Being unemployed, making ends meet is TOUGH. As a result of Citibank's lackadaisacal approach to me, I won't have that payment for several days. And until that time, I will have to see about going to charity for food, which would never have happened had I known there was going to be a problem.
Their contract with the state of Maryland should be revoked.
“I've had issues”
I would like to see them go bankrupt. Government stop bailing them out. We are taking our business elsewhere. They don't care. They say "because of the economy" who the hell raises interest rates with a lousy economy. We have been customers for 15 yrs. Lets just say another credit card company is getting our business for now on. And I hope they "choke!" And how can a cc company work like they do. And hey people LETS GET THEM TO PAY THEIR OWN DARN BILL TO THE GOV.
I don't have anything else to add. :(
“thrown under the bus”
Let's see. Citibank makes CC offers. I accept the terms and am a loyal customer for 6 years and some. THEN I get a form letter that they are jacking up my interest rates from 5.9 to 29.99%. Sucking out the blood in this economy for $5000. Second account goes form 10.99% to 29.99%. Really? Here's the option: Pay or close the account.
Good customers (your so called "deadbeat") customers will continue to pay and you will continue to make money. But when we're gone, we're gone.
Anybody understand marketing and customer service? Oh wait, it's all about finance.
“Citibank abroad”
You may find Citibank branches abroad. Easy access your money in the US from overseas.
“good and easy”
I like it because I have easy access to it when I need it whereever I go.
“not bad!”
It's convenient to use thanks to many ATMs in the city.
“Everything counts!”
I signed up for the Citibank Everything Counts account while I was student. It was a great plan! Gave me free checks at no cost to me and I can still order free checks, even post-graduation. ATMs are worldwide; I was able to access my account in China. Money transfers are easy, online and at the ATM. Highly recommended service.
“Pretty basic stuff”
I've been using Citibank since I came to NY 10 years ago and it's fairly basic. I haven't had any major problems with them and I avoid fees by having automatic deposit of my paycheck. However, I think my account is still labeled as a student account...haven't had time to work that out. The one thing that I do think works, though, are the "Thank You" points you accumulate and that you can redeem. One complaint is that they convinced me to sign up for a Money Market Account and they didn't tell me about the fee which was +/- $10 per month so I cancelled it.
“Not Free Checking”
While their services are fine, there are other banks that offer similar with no maintenance charges.
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