Bank of America
Bank of America is one of the world's largest financial institutions, serving individual consumers, small and middle market businesses and large corporations with a full range of banking, investing, asset management and other. It operates in 32 states, the District of Columbia and 30 foreign countries.
Bank rates & services
- Credit Cards
- Certificate of Deposit (CD)
- Savings
- Checking
- Mortgage
- HELOC
- Insurance
- IRA
- Business
Most Helpful Bank of America reviews
“It is what it is”
I like the convenience of ATMs everywhere and have found the people working in the bank to be pleasant and helpful. I agree interest rates are low but I view this as a place to just keep ready cash NOT long term savings or investments.
“Thieves with a Liscense”
That sums it all up!
“overdraft fees”
I just closed 3 accounts w/ BOA- I was charged $140 in overdraft fees even though my bank statement did not show a negative balance. I had 4 charges on my account that were pending, an automatic deposit was made and cleared 1 or 2 days before the 4 charges cleared. I called customer service- on hold for a long time then they were rude and no help, went to a branch and talked to the vice- president. He tried to tell me that when I made a charge on my account the money is taken out that second and put into a BOA holding account to wait for the merchant to request it, even if that takes 3 or 4 days. I was also told that the bank itself can see transactions on their computer that customers can't see on their personal computers. So your online banking and your bank statement are not the true records of your transactions. I asked the vice-president of the branch to please fix the problem, he flatly refused and offered no help. I told him that I would be closing my 3 accounts and spreading the word not to use his bank and why. He told me "go ahead and do whatever I needed to" he didn't care in the least. So I have lost $140 because of $124 of purchases that didn't clear until days after a $1000 paycheck cleared. Wish I could give them a lower rating but the system wouldn't let me go any lower.
Bank health
The Bank Health Meter is based on the Texas Ratio percentage, which is used to determine the extent of a bank’s credit trouble. The Texas Ratio is calculated by dividing the value of the lender's non-performing assets minus its U.S. guaranteed loans ((Non performing loans - U.S. guaranteed loans) + Real Estate Owned) by the sum of its tangible common equity capital and loan loss reserves. Source: FDIC.
Average customer rating 
How ratings are determined
Bank Star Ratings are determined by the overall average of all consumer reviews for that particular institution. We monitor all reviews and those that seems unfair or unhelpful to our community will be removed to provide a better experience. Together we can help consumers make smarter banking decisions.
