Bank rating
On average consumers have rated Compass Bank:
Based on 10 reviews
(0.4 out of 5 stars)
About the bank
Compass Bancshares, Inc. is a Sunbelt-based bank holding company headquartered in Birmingham, Alabama. Compass operates 577 branches in Alabama, Arizona, Colorado, Florida, New Mexico and Texas. Compass is among the top 25 largest banks in the U.S. based on deposit market share and ranks among the largest banks in Texas (4th) and Alabama (3rd).
“absolute con artists and thieves... STAY AWAY!!!”
Fees fees fees fees, oh... did i mention.. FEEEEES>
deceptive practices, holding deposits and debit transactions in order to post them in such a way to guarantee NSF funds. Free banking is NEVER FREE. always always always some fee... whether 3.00 on up for such nonsense.
Online banking is a joke, you cant add other banks to permit funds transfers, awkward navigation and clumsy user interface. A real pain to use and I use online banking extensively with other institutions.
Took over a local bank that I had been with for years and immediately got rid of 7-7 banking, dropped numbers of tellers, and public hours to actually SEE a teller. Instituted outrageous fees for everything under the sun.
No branches to do business with
When closing the account they would not mail remainder of account, you had to write THEM a letter with tons of information in order to get a check mailed to you... no transfers from the bank to another bank once again.
Telephone system is MADDENING,, numerous requests for your acct number, pin, name etc only to have to REPEAT ONCE again when you finally reach a human being.
I WILL STAY WITH BANK OF AMERICA WHO AT LEAST PRETENDS THAT ITS YOUR MONEY AND THEIR SERVICE IS IMPECCABLE.
“Online banking is a joke.”
If all you need is a place to put money so you can write checks, all for free, this might be the bank for you.
When starting a business we signed up with Compass first because of the "free checks for life" kind of offers. We asked about Quickbooks integration and were told they offer that and everything seemed good. So we signed up and away we went.
We got home to discover they don't offer online features for business checking accounts (not new ones anyway). We were e-mailed a passcode to login online, and their web interface is an absolute joke. Confusing, ugly, unmanageable... did I mention ugly?
Not only that, but to login to our business checking required 3 clicks on their web page just to get to the login screen, where you have to remember your "company id" (which is a random number assigned to you) and your login id... which will then take you to your image verification and password screen. Everytime I wanted to login to my account I had to go look-up my "company id" because it was impossible to memorize. Ridiculous.
We couldn't even hook our account up with mint.com. And it was only because of the particular type of account they signed us up with.
