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Huntsville Main Branch

305 Church St Sw
Huntsville, AL, 35801

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BB&T Customer Reviews

Lightworkx4's Profile Image

Reviewed by Lightworkx4

Apr 25th 2014

Dishonest and Very Illegal!

In 2011, my accounts were breached and my personal Statements were given to a 3rd party without any legal permission. This was done by an Executive Vice President of Commercial lending out of the Newport News Virginia office. I call it "The good old boys club!" Wait for it, because now 2 publishers from New York City are buying the rights to the book.

The FBI will be given all the data so be on the watch for this story through Reuters. This will make wonder how far the corruption in our banking system goes.

Is this review helpful? ▲ Yes 2 ▼ No 0

Brian W's Profile Image

Reviewed by Brian W

Feb 24th 2012

Awful Banking Experience

Customer service is awful. Constantly making promises to call you back and never fall through. For the past two months every time I go to the drive-thru they are trying to sell me another product. I just want to get through the line and go.

Is this review helpful? ▲ Yes 3 ▼ No 0

Benjamin F's Profile Image

Reviewed by Benjamin F

Nov 6th 2011

Any issues you have will not be resolved.

Someone stole my debit card number and spent $401.69 in CA (I'm in AL). I called BB&T immediately when I found out and customer service told me "Oh, we will e-mail you the dispute papers in 24 hours. Never received the papers. Went to the bank the next business day to find out they don't email. It took them 4 days to fax the paper work to me & supposedly 4 days to receive it. They gave me a provisional credit & are now "taking it back" because they sent me a letter (that I NEVER RECEIVED) and i didn't respond back regarding my account. Mind you the letter that they sent saying they were taking my money back was dated 0ctober 31st, they supposedly mailed it November 2nd, and today is November 3rd and they want to take my money away from me on November 7th. THIS IS A BUNCH OF BULLSHIT. I HATE BB&T and I will NEVER bank with them again!

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