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Overall rating score 28%
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BB&T Branch

Harrisonburg Main Branch

250 Neff Avenue
Harrisonburg, VA, 22801

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SUN Closed
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Harrisonburg Main Customer Reviews

Lough8's Profile Image

Reviewed by Lough8

Nov 12th 2013

Local Management Has No Power to Make Decisions and Everyone Seems to be Afraid of Their Job

The employee turnaround is unusually high. New employees are so afraid to make any decisions that they call corporate headquarters for anything they do not feel comfortable about. This leads to impersonal decisions based on limited information, which then precipitates poor customer service.

The manager is unable to answer simple questions, and refuses to make decisions based on information that she has readily available to her, but is unwilling to take the time to investigate.

After more than a decade banking with this bank, I have been tempted to close my account on at least three separate occasions, but did not do so because of the hassle of setting up new direct deposits and online bill paying. However, I finally got fed up enough with the poor customer service to make the change, which takes a couple of months to complete due to Social Security demanding so much advance notice. But my new bank is such a great improvement that I am kicking myself for not making the change many years ago, when I first had the inclination.

Is this review helpful? ▲ Yes 2 ▼ No 0

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RobinW's Profile Image

Reviewed by RobinW

Mar 11th 2014

The best bank we have ever experienced!

We have been living overseas for the past 8 years and have continued banking with BB&T, dealing almost exclusively with the Cedar Lane Branch. With sons and daughters in college and in the military (in the USA) we have had a multitude of financial issues that we have needed help with, sometimes due to emergencies. Without fail, the people at the Cedar Lane Branch have helped to resolve our problem and have always been courteous and pleasant. In particular, Wayne Chen has been helping us for years and it is always a relief to have him answer the phone.

Is this review helpful? ▲ Yes 1 ▼ No 0

Brian W's Profile Image

Reviewed by Brian W

Feb 24th 2012

Awful Banking Experience

Customer service is awful. Constantly making promises to call you back and never fall through. For the past two months every time I go to the drive-thru they are trying to sell me another product. I just want to get through the line and go.

Is this review helpful? ▲ Yes 3 ▼ No 0

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