Overall Rating

MyBankTracker Grade

Customer Rating
Financial Health
Bank Fees
Bank Rates
Number of Locations
Mobile Deposits
Mobile Banking

Featured Rates

Average customer rating

View Reviews

Add a Bank to Compare

Bank Rates
CIT Bank
Bank Rates
Suntrust Bank
Bank News
Regions Bank
Compare Banks

Herndon Parkway Main Branch

230 Herndon Parkway
Herndon, VA, 20170

Branch phone number

Branch Hours
SUN Closed
View all

Are you a customer of this branch? Share your experience.

Post a review

Herndon Parkway Main Customer Reviews

meowmommy1953's Profile Image

Reviewed by meowmommy1953

Nov 1st 2013

Too much emphasis on online site, and not enough on "the" phone customer service.

BB&T puts too much emphasis on their BB&T online banking site. You call their customer service, and its like this. If I spoke any other language beside English, I would get better service.

So if you want a review, its like this. Their telephone service sucks big time. They claim that they can't understand me, but I can understand them.

And its to the point, the only one I will speak with is the CEO of the Company. Yes the CEO of the company, as the CEO is head of the company and responsible for the operations of the company.

Is this review helpful? ▲ Yes 1 ▼ No 1

BB&T Customer Reviews

Lightworkx4's Profile Image

Reviewed by Lightworkx4

Apr 25th 2014

Dishonest and Very Illegal!

In 2011, my accounts were breached and my personal Statements were given to a 3rd party without any legal permission. This was done by an Executive Vice President of Commercial lending out of the Newport News Virginia office. I call it "The good old boys club!" Wait for it, because now 2 publishers from New York City are buying the rights to the book.

The FBI will be given all the data so be on the watch for this story through Reuters. This will make wonder how far the corruption in our banking system goes.

Is this review helpful? ▲ Yes 2 ▼ No 0

Brian W's Profile Image

Reviewed by Brian W

Feb 24th 2012

Awful Banking Experience

Customer service is awful. Constantly making promises to call you back and never fall through. For the past two months every time I go to the drive-thru they are trying to sell me another product. I just want to get through the line and go.

Is this review helpful? ▲ Yes 3 ▼ No 0

Post a review View all reviews