Overall Rating

MyBankTracker Grade

B
Customer Rating
Financial Health
Bank Fees
Bank Rates
Number of Locations
Mobile Deposits
Mobile Banking

Featured Rates

Average customer rating

View Reviews

Add a Bank to Compare

Bank Rates
CIT Bank
Add
Bank Reviews
Suntrust Bank
Add
Bank Rates
Regions Bank
Add
Compare Banks

Sudley Road Branch

West Gate

7801 Sudley Road
Manassas, VA, 20109

Branch phone number

Branch Hours
SUN Closed
MON
TUE
WED
THU
FRI
SAT
View all

Are you a customer of this branch? Share your experience.

Post a review

Sudley Road Customer Reviews

samf50's Profile Image

Reviewed by samf50

Dec 18th 2012

Worst Bank Ever! Watch what they call Line of Credit! Do not fall for the Trap!

I opened an account in 2008 with this bank in Lake Ridge, VA. to serve as a car payoff. In 2010, the bank decided that they should open a line of credit under my name without any permission.

After I paid off my car and closed my account, the so called line of credit kept being assessed fees and it ballooned to over $500.00

When I contacted the bank by phone to ask what this was, no one could tell me and they requested that I go to the bank where I opened my accounts.

There, a rude unprofessional manager told me that a Manager authorized the opening of the account two full years after the initial account was opened and in order for me to close it, I had to pay the $500 in fees.

Now what was that line of credit protecting if the checking account was already closed? Who gave this bank the right to open an account in a customer's name without any notification?

I was told it was my fault that I didn't report my dissatisfaction earlier and that these fees are there's to keep.

Watch out with this bank...Do not accept anything that you didn't ask for.

Needless to say, the Manager who authorized the opening of this account is no longer with the bank. Very convenient, don't you think.?

Is this review helpful? ▲ Yes 2 ▼ No 0

BB&T Customer Reviews

Lightworkx4's Profile Image

Reviewed by Lightworkx4

Apr 25th 2014

Dishonest and Very Illegal!

In 2011, my accounts were breached and my personal Statements were given to a 3rd party without any legal permission. This was done by an Executive Vice President of Commercial lending out of the Newport News Virginia office. I call it "The good old boys club!" Wait for it, because now 2 publishers from New York City are buying the rights to the book.

The FBI will be given all the data so be on the watch for this story through Reuters. This will make wonder how far the corruption in our banking system goes.

Is this review helpful? ▲ Yes 2 ▼ No 0

Brian W's Profile Image

Reviewed by Brian W

Feb 24th 2012

Awful Banking Experience

Customer service is awful. Constantly making promises to call you back and never fall through. For the past two months every time I go to the drive-thru they are trying to sell me another product. I just want to get through the line and go.

Is this review helpful? ▲ Yes 3 ▼ No 0

Post a review View all reviews