BB&T Sudley Road Branch
7801 Sudley Road, Manassas, VA 20109
West Gate LocationGet Directions
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BB&T Branch Customer Reviews
SFReviewed By Sam F. Dec 18, 2012
Worst Bank Ever! Watch what they call Line of Credit! Do not fall for the Trap!
I opened an account in 2008 with this bank in Lake Ridge, VA. to serve as a car payoff. In 2010, the bank decided that they should open a line of credit under my name without any permission.
After I paid off my car and closed my account, the so called line of credit kept being assessed fees and it ballooned to over $500.00
When I contacted the bank by phone to ask what this was, no one could tell me and they requested that I go to the bank where I opened my accounts.
There, a rude unprofessional manager told me that a Manager authorized the opening of the account two full years after the initial account was opened and in order for me to close it, I had to pay the $500 in fees.
Now what was that line of credit protecting if the checking account was already closed? Who gave this bank the right to open an account in a customer's name without any notification?
I was told it was my fault that I didn't report my dissatisfaction earlier and that these fees are there's to keep.
Watch out with this bank...Do not accept anything that you didn't ask for.
Needless to say, the Manager who authorized the opening of this account is no longer with the bank. Very convenient, don't you think.?Is this review helpful?