B+ MyBankTracker Rating

BB&T Sudley Road Branch

7801 Sudley Road, Manassas, VA 20109

West Gate Location

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Lobby Hours
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not available
Drive-Up Hours
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Branch Phone Number (703)335-8768

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You can set personal preferences at your bank's ATM so it won't ask you things like what language you prefer or if you need a receipt.

BB&T Branch Customer Reviews

1 out of 5 stars
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  • SF
    Reviewed By Sam F. Dec 18, 2012

    Worst Bank Ever! Watch what they call Line of Credit! Do not fall for the Trap!

    I opened an account in 2008 with this bank in Lake Ridge, VA. to serve as a car payoff. In 2010, the bank decided that they should open a line of credit under my name without any permission.

    After I paid off my car and closed my account, the so called line of credit kept being assessed fees and it ballooned to over $500.00

    When I contacted the bank by phone to ask what this was, no one could tell me and they requested that I go to the bank where I opened my accounts.

    There, a rude unprofessional manager told me that a Manager authorized the opening of the account two full years after the initial account was opened and in order for me to close it, I had to pay the $500 in fees.

    Now what was that line of credit protecting if the checking account was already closed? Who gave this bank the right to open an account in a customer's name without any notification?

    I was told it was my fault that I didn't report my dissatisfaction earlier and that these fees are there's to keep.

    Watch out with this bank...Do not accept anything that you didn't ask for.

    Needless to say, the Manager who authorized the opening of this account is no longer with the bank. Very convenient, don't you think.?

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  • L
    Reviewed By Lorrie20109 Jun 24, 2016

    Branch Manager

    BB&T Sudley Road Branch
    7801 Sudley Road, Manassas, VA 20109
    My husband has had a business account with this bank sense 1994 we have never had any problems cashing our checks untill today now all of the sudden after all these years they say each person has to come in with Id in hand to cash the checks wow so for all these years gone by anything could of happened now yall want to be safe really this is crazy and a burden because my mortgage payment is due today good job way to go yall rock NOT!

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