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Cherry Creek Branch


101 Garfield Street
Denver, CO 80206

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Cherry Creek Customer Reviews

ggantos's Profile Image

Reviewed by ggantos

Nov 28th 2012

Horrible, Incompetent Employees Don't Take Responsibility For Their Mistakes

I put a hold, then stop payment on a check i issued to my contractor as final payment because i came home to find the job not complete to my standards and wanted to write a new check once the job was completed (i. E. The space between cabinets for my dishwasher was not sufficient and he needed to re-hang them). Two weeks later, after attempting to reach my contractor many times to return to fix his mistakes, i learned that bbva messed up by allowing my contractor to cash the check (they copped to this, thank you audio recordings).

Because it was their mistake and they verified that they would be unable to take the money out of the contractor's account, bbva credited my account by check's amount. I exclaimed that i could hire a new contractor to finish my job before thanksgiving with the newly credited amount. The rep verified that i should wait until i saw the money appear in my account. A weekend and a day later, i hired the new contractor as i verified the credit had appeared in my account. The same day my new contractor starts and finishes the job, my first contractor calls to tell me that my check has bounced and that he will take me to small claims court if he isn't paid.

Bbva tells me that attempting to recover their money is "an internal process" and the rep probably didn't know it was still possible when he told me it wasn't possible, thus the credit. They told me that i hired the second contractor under my own free will and that they are adhering to my original wishes. I acted based on the information they gave me and now i'll be in small claims court defending myself instead of moving on from an overall horrible experience. Multiple reps told me that i should shop around for better contractors and should not have paid the first contractor if the job wasn't complete.

That's what i was trying to do and would have done if bbva employees weren't so incompetent. I'm taking my business elsewhere - if anyone has suggestions, i'd love to hear them. Thanks,

Is this review helpful? ▲ Yes 3 ▼ No 0

BBVA Compass Bank Customer Reviews

ERINC's Profile Image

Reviewed by ERINC

Mar 3rd 2012

Great Bank, Great People. All You Complainers Are Stupid

You people are ridiculous. You claim that they steal your money and screw you but if you followed the rules in the disclosures you received, your accounts would be just fine. And no they don't mess around with the system so you get overdraft fees... The system doesn't allow them to do that. That is all on you. And for those of you complaining about the fees and the recession, thats the frieken point!

We're in a recession so the fees are necessary for businesses to stay open! And no matter what bank you go to these days there are going to be fees. Plus, there are plenty of ways to avoid the fees, if you can't follow them then that's your own damn fault. You people are idiots.... No one is out to get you and your money, you just don't know how to follow the rules and procedures of the bank.

So you're the ignorant ones. Not the bank. I've worked for the company and i know that customers that get angry about fees and such are the ones that are the most ignorant and don't know jack about banking.

Is this review helpful? ▲ Yes 5 ▼ No 5

zimbo523's Profile Image

Reviewed by zimbo523

Jan 19th 2012

Don't Go To Compass Bank

I was on hold working on a situation for two hours. Joey their cs guy hung up on. Not only that but you can't reach anyone after hours. Don't go or use compass banks. They don't give a rear end about you.

Is this review helpful? ▲ Yes 4 ▼ No 0

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