Overall Rating

B
Grade

Bankunited Report Card

Overall rating score 57%
Customer Rating
Financial Health
Number of Locations

Average customer rating

View Reviews

Add a Bank to Compare

Bank News
CIT Bank
Add
Bank Reviews
Northern Trust, National Association
Add
Bank News
Bancorpsouth Bank
Add
Compare Banks

Bankunited Branch

Tampa Henderson Branch

3801 Henderson Blvd
Tampa, FL, 33629

Customer service

Are you a customer of this branch? Share your experience.

Post a review

Bankunited Customer Reviews

dakerlund's Profile Image

Reviewed by dakerlund

Mar 26th 2014

over 20 years dealing with the people.They couldn't be nicer.

Several years ago they moved from Military Trail to their present location.Even though its several miles further and I pass another bank that I also have an account with I prefer to deal with them, particularly Eugina, due to their great service and attitude.

I teach customer service at one of the majior hotel chains and like to think that I know a little about the subject.

Thank you D N Akerlund

Is this review helpful? ▲ Yes 1 ▼ No 0

GOMESCPA's Profile Image

Reviewed by GOMESCPA

Jan 30th 2013

New Management Procedures Not Trustworthy

In 2010 bank united (prior ownership) sent me a letter to stop using my $371,000 credit line since my $550,000 home was now worth less ($350,000 to $400,000). The high $348,500 of credit line borrowing had been reduced to $200,000 by this time. I objected and accepted a $250,000 reduced home equity credit line amount. However,

in november 2011 a similiar notice (new bank owners) arrived. Again, i complained since value of home had actually gone up since 2010, (local property appraiser valued home at $355,000). Bank united wanted a $400 fee to obtain a appraisal, review my credit report, and income tax return. Unpaid credit line balance now about $160,000. I sent a copy of my credit report and score, plus form 1040, property tax assessment, and asked the $400 (insult) fee be waived. Bank united claimed they do not rely on local government assessment which was over 2 times credit loan amount, and again i was not to utilize my previously flexible credit line. I refused to pay the $400 fee so my credit line is frozen. Now, i am hesitant to pay sizable extra prinicipal since i cannot draw it back out if a investment oppertunity presented itself.. Note: i had always paid my (perhaps 6 plus year old) home equity credit line on time, and it fact had rountinely paid extra prinicipal on the debt. My appeal to the new president were never acknowledged. I closed my checking account with them and now consider bankunited, miami fl not to be trusted. Charles l gomes cpa

305-595-9377

Is this review helpful? ▲ Yes 1 ▼ No 0

Post a review View all reviews

Sumit your question by creating a free account

Already a member?