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Everett Colby Branch

Bayside

2531 Colby Ave
Everett, WA, 98201

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Banner Bank Customer Reviews

HenrysHumdingers's Profile Image

Reviewed by HenrysHumdingers

Apr 1st 2014

I have found the customer service to be fantastic!

This bank has gone above and beyond to help our small business grow. They've sent us business ideas, contacts and even had us do a display in their lobby. They've called us and helped us the best they could with cash flow and have even picked up a deposit from us so we could meet a deadline. Service like this is a thing of the past. I couldn't be happier.

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Jennifer870's Profile Image

Reviewed by Jennifer870

Mar 13th 2013

Horrible in bank customer service!

I usually do all of my banking online, and for the most part am very pleased with Banner Bank. The problem is when you get a paper check that needs to be deposited. First I went to a location in NW Portland to find that it is closed, but still listed on their website brochure. Then went to the Downtown location and stood there for 10 minutes, 5 minutes of which noone even acknowledged me standing there. No teller working. Then a man says he'll be right out and proceeds to get on the phone. I ask the woman that had a client at her desk if I could make a deposit out at the ATM. No, I cannot and she's with someone. Duh. After standing there for 10 minutes while my friend drives around the block since there's no parking I left, got cash out of ATM, and now have to still get to a branch to put this check in!

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djeffries's Profile Image

Reviewed by djeffries

Jul 21st 2014

Very poor customer service

I have been banking with Banner Bank for a couple of years with not overdrafts of problems. I used Banner Banks smartphone app (official Banner Bank App promoted by bank) to make a deposit as I was leaving for vacation. I had used this process a couple of times before with no problem. This was used to move money from one of my bank account to another (available funds was never stated as a problem). The app involves submitting a photo of both the front and back of the check. When submitting the deposit the app show "submitted" as status. After reviewing, the app status gets changed to "accepted". I verified that the status was "Accepted" before leaving data coverage. When I returned on 7/19/2014, the status still showed "accepted" but the transaction was never processed. This resulted in overdraft fees of $120 plus the fees applied by the other banks that were declined. On 7/21/2014 I went to the branch to see what had happened. They said that they had questions about the check and had declined to process it. The teller told me that she didn't care what the app said, it didn't process and they weren't going to back off any charges. When I asked to speak to the manager I was asked to be seated. then a couple of minutes later the teller came back out and said that the manager "reviewed the case" and that they wouldn't make any changes. When asked if I could talk to her, I was told NO. When I returned home, I contacted the corporate office and was told it was up to the local branch manager. I did get a phone number for a regional supervisor (Marcello 425.739.1055), but he seams to not want to answer his phone.

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