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Overall rating score 91%
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Banner Bank Branch

Everett Colby Branch

2531 Colby Ave
Everett, WA, 98201

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SAT Closed
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Banner Bank Customer Reviews

HenrysHumdingers's Profile Image

Reviewed by HenrysHumdingers

Apr 1st 2014

I have found the customer service to be fantastic!

This bank has gone above and beyond to help our small business grow. They've sent us business ideas, contacts and even had us do a display in their lobby. They've called us and helped us the best they could with cash flow and have even picked up a deposit from us so we could meet a deadline. Service like this is a thing of the past. I couldn't be happier.

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Jennifer870's Profile Image

Reviewed by Jennifer870

Mar 13th 2013

Horrible in bank customer service!

I usually do all of my banking online, and for the most part am very pleased with Banner Bank. The problem is when you get a paper check that needs to be deposited. First I went to a location in NW Portland to find that it is closed, but still listed on their website brochure. Then went to the Downtown location and stood there for 10 minutes, 5 minutes of which noone even acknowledged me standing there. No teller working. Then a man says he'll be right out and proceeds to get on the phone. I ask the woman that had a client at her desk if I could make a deposit out at the ATM. No, I cannot and she's with someone. Duh. After standing there for 10 minutes while my friend drives around the block since there's no parking I left, got cash out of ATM, and now have to still get to a branch to put this check in!

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peedie1951yahoocom's Profile Image

Reviewed by peedie1951yahoocom

Jan 3rd 2012

Pleasant small town bank with unimpressive customer service.

98% of my banking I do On-Line. Banner Bank's "On-Line Banking" is a JOKE! Consistently INCONSISTENT with the "On-Line Banking" website's ability to interface with Quicken on my home computer. Won't download any account information one day; another day I can download only one account; another day I can download all the accounts for updating transactions. I have contacted Banner Bank "On-Line Banking" Customer Service reps and Customer Service Supervisor on a number of occasions and get a message back for me to call in so they can show me how to use the site (god forbid that the bank could possibly be wrong and at fault!) Their small town arrogance is exceeded only by their small town ignorance. They just want to stick their heads in the sand and provide stock scripted answers that do not address the questions and problems brought to light in customer inquiries and complaints. They are just lame! Too bad, as I have been tired of all the mergers and takeovers of the major banks, and wanted to just keep my money local. It is NOT working. Later, have better things to do than complain any more about Bannker Bank.

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