Jpmorgan Chase Bank, National Association
Columbus, OH 43240
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Latest Branch Reviews
1 out of 5 marks
“Online banking needs an upgrade! Employees need to be trained better and transfer when it is needed not waste my time!”
If you do not already have Chase bank here is my recommendation as to why NOT to use them: Tried to set up automatic car payments. First off the rep I spoke with months ago didn't inform me of extra interest for paying in grace period so I have been loosing money. I'm waiting for a call back from a manager, within 24-48 hrs after being transferred 2 times, 3 employees, including one senior specialist (like css rep) & wasting 1hr 22mins 20seconds. They cannot allow me to reactivate the checking account I set up 5 months ago until Thursday when they process a credit to me under $1 again. The online banking is horrible. Customer service was good until today when I found out about not knowing I'm being charged extra interest and the first two employees should have told me they needed to transfer me because they could not help me. I'm not happy with Chase bank!