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Jpmorgan Chase Bank, National Association

Polaris

1111 Polaris Parkway
Columbus, OH, 43240

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Jpmorgan Chase Bank, National Association Customer Reviews

Debbi_De_Palma's Profile Image

Reviewed by Debbi_De_Palma

Aug 4th 2012

Online banking needs an upgrade! Employees need to be trained better and transfer when it is needed not waste my time!

If you do not already have Chase bank here is my recommendation as to why NOT to use them: Tried to set up automatic car payments. First off the rep I spoke with months ago didn't inform me of extra interest for paying in grace period so I have been loosing money. I'm waiting for a call back from a manager, within 24-48 hrs after being transferred 2 times, 3 employees, including one senior specialist (like css rep) & wasting 1hr 22mins 20seconds. They cannot allow me to reactivate the checking account I set up 5 months ago until Thursday when they process a credit to me under $1 again. The online banking is horrible. Customer service was good until today when I found out about not knowing I'm being charged extra interest and the first two employees should have told me they needed to transfer me because they could not help me. I'm not happy with Chase bank!

Is this review helpful? ▲ Yes 1 ▼ No 1

Chase Customer Reviews

jason's Profile Image

Reviewed by jason

Aug 7th 2008

Free Checking!

Although the interest rate is really low, you can't beat free checking. Also, I can manage my Chase Freedom credit card from the same website, so that's a plus.

Since I've had the account for quite a while now, I can honestly say it's a great bank. They've caught fraud on my account twice and reversed all charges.

Updated to add branches.

Is this review helpful? ▲ Yes 9 ▼ No 8

Verydisappointed's Profile Image

Reviewed by Verydisappointed

Oct 12th 2012

Very disappointed

I have had my account with chase for more than two years now. At one time I had, a brokerage, a saving, a checking and two credit card accounts with them. Everything was good till just now when I got a letter in the mail that my account will be closed in two weeks. Called the customer services, who basically told me that bank has performed analysis of my account and found that I wasn't worth the risk based on my account history and therefore have decided to terminate my account. I am really disappointed in this decision because I feel that I have been declared guilty without any trial. I really don't know if they can do that and I am not interested to pursue this matter any further because if Chase doesn't want me as a customer then I don't want it as my bank either and I will switch to another bank.

I do feel depressed and worried as to what might have caused them to flag my account (which they will not tell me). I did had a couple of wire transfer from my home country one 10 k and another 20k but both of them were about a year ago. Also took some cash (about 5k) from my account about a month ago and then redeposited in the same amount to pay a credit card bill of another bank. Other than these all I have been doing with this account is putting money into it and paying my chase credit cards bills.

In the end, I am upset and I wanna tell everyone who might be looking into Chase as their bank that this bank is not depandable and can kick it's customer out without any explanation. To be fair to Chase, I would say that I liked their services (especially online account) till it lasted, but I don't think it was worth it. In the end I am very disappointed in Chase!

Is this review helpful? ▲ Yes 8 ▼ No 0

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