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Overall rating score 51%
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Citibank Branch

Onion Creek

2110 Boca Raton Drive
Austin, TX, 78747

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Citibank Customer Reviews

lisaehrlich's Profile Image

Reviewed by lisaehrlich

Jan 5th 2012

not so complicated, since i don't have any major accounts. they are pleasant, local, and convenient

we have checking (multiple), savings, sep and ira accounts with them. a few cd's. i also have a credit card with them. i have overdraft on my checking. my accounts are linked together so that i don't pay any fees and have free check printing as well. i do almost all my banking online, and love that. i know some of the people in my branch and they are nice and helpful . a positive experience overall.

Is this review helpful? ▲ Yes 4 ▼ No 0

EK950's Profile Image

Reviewed by EK950

Nov 19th 2013

30+ Years With Citibank But Looking To Change

We have banked at citibank for over 30 years, currently a citigold client. Tried to get the branch ownership of our accounts moved from where we opened it to where we have lived for more than 20 years. Citibank doesn't do that - they "want clients to experience good service from every branch" no matter where. That may be their philosophy but we are looking for a "banking relationship" with a banker at the branch where we live. Should there be a problem, we want to be able to go into our local branch and get it resolved. How can it make sense to call the branch where the account was opened or go to that location; we haven't been there in the last 20 years. After numerous calls and follow up on my part to the 2 involved branches, we have decided to research and select a new bank.

Is this review helpful? ▲ Yes 4 ▼ No 0

Bill E's Profile Image

Reviewed by Bill E

Mar 11th 2010

Citibank's new motto: Kick 'em when they're down!

I would imagine many business owners like me have struggled with reduced cash flow over the past 18-24 months...what more appropriate time to make use of an existing credit line? I have two Citibank credit cards including a Citibank Driver's Edge card that I've had for over 22 years. Never was late on payments; often had a zero balance, received rebates on two car purchases, and systematically established a very substantial credit line. My interest rate in 2007 was 9.9% Over the past year I reluctantly allowed my balance to climb, as my rate also climbed to 14.9%. In November I was late on one payment and..... "bang!"..... late fees, reduction in credit line, and slammed me with a 29.9% interest rate! Discussions/pleas with the representatives are like talking to emotionless robots. Gee, thanks Citibank, for your concern about the hardship your 20-year Customer is experiencing. As if 14.9% interest isn't enough interest to make? Yesterday I withdrew enough money from my IRA to pay off both accounts; frankly I'd rather pay the 10% penalty and pay our government extra taxes that allow Citibank to exploit and benefit from my hardship. Fortunately the economy is begining to cycle-back, my income is growing, and I vow to never to do business with Citbank again; and will take advantage of any opportunity I have to disuade friends, family, and clients from dealing with this huge corporate theif.

Is this review helpful? ▲ Yes 6 ▼ No 0

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