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Riverside Branch

Downtown Riverside

3695 Main Street
Riverside, CA, 92501

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Citizens Business Bank Customer Reviews

danialscheppegmail's Profile Image

Reviewed by danialscheppegmail

Jul 2nd 2013

I Had A Terrific Bank And Fantastic Caring Ladies That You Will Never Find In A Back As These Ladies Were One Of A Kind

Never before met nice people. This is danial jay scheppe and i'm going to miss all you people a from the bottom of my heart way do i say this many reasons why is this. Number 1 is all the years you ladies were super nice to me just like having a family every time i went into the bank right away i felt so much love and caring for me as if my own family would really care for me plus i felt like this is a piece of heaven down here which in my life i never felt so much happiness and joy when i step inside of this bank it is you ladies not the bank itself let me say this outer banks won't be like this one is way because of you ladies are so much caring inside of each one of you that there was not a day when i seen any one of you ladies rude or disrespectful at all. I pick this bank in 202 and stayed with it when my sister left because of you ladies when i could go anytime to any bank i did not way not only to cash my check but i go where there is brute and caring in ladies and believe me nowadays you don't find that it is hurry up cash your check and go i don't have the time to get to know you as a friend or castermo but you ladies did have extra time to help me and i will remember this for the rest of my life what each one of you ladies did for me by going out of your way to help me i never had this kind of help and caring before only my mom but she is passed and you ladies again to me are so great to me that with all your caring and for me to get to enjoy each one of you ladies brute outside and inside as well if i ever get to old and pass away and get to see god himself i am going to tell him about you ladies and my dream to. P.S. my e mail is [Redacted]

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i hope to god you ladies can go on with this bank i don't want any wish for you ladies to be like me jobless and single that be awful most of you ladies won't be able to because of marriage but if you can at least let me know

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Oncho's Profile Image

Reviewed by Oncho

Mar 27th 2013

BAD

I walk to the bank to open new account. After 10 min. I left. Reason - no one ask for help.

I call today and talk to Paul to open a new account.

Not very helpful answer.

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cary_c9's Profile Image

Reviewed by cary_c9

Mar 18th 2014

If you like fees fees and more fees this is your bank

"Citizens Business Bank is committed to creating and maintaining loyal customer relationships by meeting and exceeding our customerâ??s expectations."

That mission statement is laughable. Our non-profit had an account for decades, and recently our only expectations from your bank are rude, uncaring and incompetent employees and ridiculous fees... in that respect, you constantly exceed expectations.

We are reconciling our February statement - as we are finally able to close out this checking:

There is a charge on 2/26 for $27.34 for deposits made in January, even though there were no deposits, and a $19 service charge with ABSOLUTELY no explanation whatsoever.

We are non-profit organization that serves the youth of Fontana and cannot afford these constant, frivolous charges. That, combined with poor customer service, lack of branches and no Saturday hours forced us to take our business elsewhere.

It's a shame that the relationship that started decades ago between two Fontana organizations became meaningless to this big corporation.

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