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135th & Murlen Branch

Mur-len Commercial Park

16650 W 135th St
Olathe, KS, 66062

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135th & Murlen Customer Reviews

slidermac's Profile Image

Reviewed by slidermac

Feb 8th 2012

Hold

In person the banking meets expectaion. If you have to call them especially through the toll free number, which is pretty much all you can get on line, charge up your electic razor cause you will have a 5 o'clock shadow before you get assistance.

Is this review helpful? ▲ Yes 1 ▼ No 0

Commerce Bank Customer Reviews

julie j's Profile Image

Reviewed by julie j

Aug 21st 2008

Love It!

Great customer service, great hours and they are everywhere! Checking account rates/features aren't much to brag about but if you have a certain level of funds in your account they refund ATM fees.

Is this review helpful? ▲ Yes 2 ▼ No 1

Richardhill2648's Profile Image

Reviewed by Richardhill2648

Apr 18th 2012

Had Enough!!!

I have been with this bank since the early 1990's. I have had positive experiences from my local branches (South STL MO) and negative experiences with Commerce Bank. The local tellers are wonderful but Commerce removed the local branches phone numbers from their website so you pretty much have to deal with the main customer service line which is of poor quality.

LESSONS LEARNED

1) If you close an account, get it in writing. You will have to close your account at least three times. It seems the bank does this on purpose in order to charge a fee for zeroing out the balance. I used to have multiple accounts; I closed two of them at different times and got charged a fee both times. I had the local account rep sign each time I closed the same account. It took 3 times to fully close both accounts (My mother and brother had the same experience).

2) Debate your over draft fee’s. I had a bill got out (via Billpay) that wasn’t going to be cashed for another week. My Available balance went negative even though the check was never cashed (actual balance was positive). Commerce charged me an overdraft protection fee. (I never signed up for overdraft protection and they did not have my permission to charge it). So I debated it and got it erased.

COMPLAINTS

Online Billpay was updated Jan 2012. The new version is very poorly executed. The Pending Payments section was reorganized so the payments coming due in the near term are at the top and payments further out in the future are on the bottom. (This is reversed from the way that almost all other banks have their Pending section setup). What it means is that you have to scroll up and down the screen in order to see what has been paid and what will soon to be paid. This single update has now caused me to start searching for another bank as it cannot be changed on the customers end nor on the customer service reps end. Turned what was once a great system into a frustrating experience. IT IS ABSOLUTELY HORRIFIC!!!

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