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Atwater Branch

1115 S Washington Ave
Saginaw, MI 48601

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unhappywithFirstMe's Profile Image

Atwater branch reviewed by unhappywithFirstMe

Feb 27th 2014

terrible customer service ever since they became First Merit. Thinking about switching

We have been extremely unhappy with First Merit ever since Citizens changed to First Merit. Additional procedures are inconvenient, online system is worse and not user-friendly, waiting times for deposits are worse. If it continues to go downhill, we will definitely be changing banks. It was funny when I pointed out the sign at the counter stating that you will notice no changes once we switch to First Merit and it will be seamless. They seem to care more about their procedures than their customers now. It didn't used to be that way with Citizens Bank.

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