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East Ridge Branch

5401 Ringgold Road
East Ridge, TN, 37412

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SUN Closed
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First Tennessee Bank Customer Reviews

Mamun's Profile Image

Reviewed by Mamun

Jan 19th 2014

great service, employees are very friendly

I always receive verification call for large transactions. Last 3years i found them really professional and they really do care about their customers. Never need to wait more than 2 minutes for any service.

Is this review helpful? ▲ Yes 1 ▼ No 1

amhamil10's Profile Image

Reviewed by amhamil10

Feb 15th 2014

cant wait to change banks

initially setting up my account was easy and the representative was really friendly. Unfortunate they put a hold on EVERYTHING I deposit. Local checks, paychecks etc. Ive never had an overdraft with them or a bounced check of any kind so I dont get it. I was told that the online & mobile service of depositing your checks is not a service for everyone. What??? Its so inconvenient to use this bank its ridiculous. Ive never had such problems ever. Then today, my husband takes my paycheck down to deposit it with a teller so that the funds would be available (its saturday btw) for us to use this weekend he got a receipt but when he got home there was nothing available the deposit isn't even showing up in my account and now of course they're closed until monday. So basically, I cant use mobile deposit because im not special enough to be granted the privilege, it takes forever to have access to my own money, and their online services are way out of date. I cant wait to find another bank and close this account. Im dreading possibly being fined or who knows what for closing it.

Is this review helpful? ▲ Yes 2 ▼ No 0

ssergeo's Profile Image

Reviewed by ssergeo

May 3rd 2012

Horrible Customer Service

While the banking experience has been satisfactory for the past year or so, my recent experience with the customer service has been a nightmare. Since our recent loss of all the documents in house fire, i am trying to finalize all the paperwork with the insurance company. First tennessee bank has given us such a hard time just as we are going through this difficult time. We cannot obtaina a loan payoff information without an account number. We have tried so hard to obtain this information and no success. This is horrible customer service and i do not recommend anyone to deal with this bank.

Is this review helpful? ▲ Yes 2 ▼ No 0

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