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Sinking Township Branch

2747 Century Boulevard
Wyomissing, PA, 19610

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Fulton Bank Customer Reviews

thelonniegmailcom's Profile Image

Reviewed by thelonniegmailcom

Oct 7th 2014

Great Service

I had an issue with a payment to my cell phone provider. When I paid online it charged my card 3 times. Put my account into a negative status. Although I can't say that I'm happy I couldn't reach anyone on a Sunday via the 800 number, once I went into the Granite Run Branch the following Monday I was pleasantly surprised on the service I was given by Michelle "Shelly" Burns.

She took excellent care of me. And when I continued to have trouble with my phone provider I called her back using the card she gave me instructing me to call if anything else comes up. Usually people say that but never follow through. When I explained my phone company doesn't see any payments (even though they took 3) and turned my phone off she helped get all the charges removed, my card back working so I could make another payment, and get my phone back on. all while my account was in a negative status since there were so many invalid charges.

I can honestly say that her willingness to help is what I'm looking for in a bank. Even though there may be others with slightly better hours (Sundays) it's worth it to me to have great service.

Thanks Shelly

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merrittj1958's Profile Image

Reviewed by merrittj1958

Apr 11th 2014

Great Customer Service

I have had a checking account with Fulton Bank for about two to three years now, and my experience has been great. There was a recent problem with a check, unfortunately that was sent out by mistake, and I could not get it back - so Fulton paid the check even though I had half of that money in my account.

Fees were refunded, and though I did take responsibility and tell the manager that I would pay the overdraft fee (it was already in extended overdraft) he refunded that, plus most of the extended overdraft fees ($6 a day, kind of shocking)! I know Fulton did not have to take off any of the fees, but it was very helpful, as I am hardly working. Also, since the check was for a magazine subscription to give to my Mom for upcoming Mother's day, it was nice to know that I didn't have to pay too much extra for the gift!

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MADINPAWITHFULTONB's Profile Image

Reviewed by MADINPAWITHFULTONB

Aug 30th 2014

Horrible Service

This bank is listed to pay my school taxes at any branch. The teller almost refused my payment saying she hadnt seen a tax bill bill from this school before. I think you need to go to another branch, when it clearly stated i could pay at any fulton bank branch. Her boss over heard my anger and told the teller take this payment as it clearly states on the bill any branch!! Could have caused me a late fee if it wernt for her boss stepping in and taking my payment. This teller was so rude. You gotta be nuts to deal with this bank if you dont have too!! They suck....

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