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Crossroads Branch

10496 Hwy 49
Gulfport, MS, 39503

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Hancock Bank Customer Reviews

chentrell w's Profile Image

Reviewed by chentrell w

Feb 10th 2010

Some banks really care about their customers...

I have had an account with Hancock for almost 4 years. Since opening my account, I have not had many problems with this bank. There have been instances where charges to my account caused NSF fees and the bank worked with me to resolve the problems with those companies. For those NSF fees in which I was responsible, I paid them each time. However, recently I incurred a tremendous amount of NSF fees, which were not my fault. I contacted customer service to resolve the problem. After expressing my displeasure with the way the debits were paid, thus causing the fees to mount, another representative offered to review my account and help to resolve the problem. Subsequently, the bank resolved the issue. I was impressed with their commitment to resolving my problem and happy that they wanted to keep me as a customer.

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