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Banquito Las Minas Branch

2305 Del Rio Blvd.
Eagle Pass, TX 78852

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IBC Bank Customer Reviews

Pierce d's Profile Image

Reviewed by Pierce d

Jun 17th 2010

Great bank with great service

Great customer service. No long waits. Great phone etiquette.

Is this review helpful? ▲ Yes 1 ▼ No 3

Nathan S's Profile Image

Reviewed by Nathan S

Dec 17th 2010

Rude, obnoxious, incompetent, and crooked. In short, terrible.

I was getting fed up with some of the fees related to these accounts, like $15 to change my signature card, so I went in to close my accounts. While I was closing it the Sales Associate did everything but call me an idiot for closing my account, as extremely sarcastic, and used profanity. After which I requested they give me my account balance in cash and they said they would have to do cashiers checks. They then charged me $3 a check to give me MY OWN money. I was frustrated but just wanted to be done with it so I overlooked the offense. A month an a half later I recieved a call from IBC saying I was negative $200 and had 3 days to pay up or be put on CHEX systems. Apparently the branch did NOT close my accounts, they just emptied them and then charged me exorbitant fees for automatic transfers from checking to savings and vice versa. I contacted the branch and they apologized and said they would take care of it immediately. A week and a half later nothing was done about it so I called the branch that opened my account. Finally I got it taken care of but I'm still not sure they didnt report me for account abuse. Never open an account here. Worst mistake you will ever make.

Is this review helpful? ▲ Yes 3 ▼ No 0

linehanpc's Profile Image

Reviewed by linehanpc

Jan 21st 2014

Poor

Extreme employee turnover. Routinely walk into any IBC branch bank and you will find find 2 or more "employees" playing video games on their cellphones and only one person working. The videogamers are "in training".

Employees are always "new" and you always appear to be their first ever customer as they are completely lost on the the simplest of transactions. Today I had a single check to deposit. No other customers in sight. 2 employees "in training" and 1 working. Took 22 minutes for that one employee to make my single deposit.

Is this review helpful? ▲ Yes 4 ▼ No 0

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