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El Banquito Mines Rd Branch

9710 Mines Rd
Laredo, TX, 78045

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El Banquito Mines Rd Customer Reviews

proteks's Profile Image

Reviewed by proteks

Jul 12th 2013

No Commercial lines and needs more tellers

I have two businesses and I'm thinking in change services because there's no commercial line and by the way they need more tellers specially on Friday I don't think it's fair to spent more than 30 minutes waiting on line I like the bank because there's a lots of locations but the solution it's not to expand the real solution ends up in customer service!

Is this review helpful? ▲ Yes 2 ▼ No 0

IBC Bank Customer Reviews

venessa's Profile Image

Reviewed by venessa

May 10th 2014

They do more!

Beyond amazing customer service and they know their products. I always come out with a smile on my face. This branch is the only one that can do that for me. Sure there's long lines, and we all get a little frustrated, but they recently got some new tellers that are very efficient, and very fast, and very friendly. Keep up the good work! IBC Plantation is my bank of choice.

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perrinbeitelA's Profile Image

Reviewed by perrinbeitelA

Mar 6th 2014

The bank closes too early and does not close at the posted hours, which are not very flexible hours to begin with.

The customer service here has been usually good, but recently, their hours shifted from 9PM to 7PM and the tellers have started closing the bank five minutes earlier than is posted.

This does not seem like a big deal, but many workplaces close at 5pm if not 6pm and it's frustrating to have to rush to the bank if not make a special trip for it.

I know that this is not a widespread policy because some tellers *do* close at 7PM, which is the posted time. The tellers I've talked to about this have been snooty and indifferent to this change.

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