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El Banquito Mines Rd Branch

9710 Mines Rd
Laredo, TX, 78045

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El Banquito Mines Rd Customer Reviews

proteks's Profile Image

Reviewed by proteks

Jul 12th 2013

No Commercial lines and needs more tellers

I have two businesses and I'm thinking in change services because there's no commercial line and by the way they need more tellers specially on Friday I don't think it's fair to spent more than 30 minutes waiting on line I like the bank because there's a lots of locations but the solution it's not to expand the real solution ends up in customer service!

Is this review helpful? ▲ Yes 2 ▼ No 0

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bradlhutchisongmai's Profile Image

Reviewed by bradlhutchisongmai

Oct 30th 2014

Great People

Have my personel account there and our business account. They are very friendly, always take great care of me. The sales associates are super, and the branch manager is great!

Is this review helpful? ▲ Yes 1 ▼ No 0

perrinbeitelA's Profile Image

Reviewed by perrinbeitelA

Mar 6th 2014

The bank closes too early and does not close at the posted hours, which are not very flexible hours to begin with.

The customer service here has been usually good, but recently, their hours shifted from 9PM to 7PM and the tellers have started closing the bank five minutes earlier than is posted.

This does not seem like a big deal, but many workplaces close at 5pm if not 6pm and it's frustrating to have to rush to the bank if not make a special trip for it.

I know that this is not a widespread policy because some tellers *do* close at 7PM, which is the posted time. The tellers I've talked to about this have been snooty and indifferent to this change.

Is this review helpful? ▲ Yes 2 ▼ No 2

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