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La Plaza Mall West Branch

2200 S. 10th St. LA Plaza Mall
Mcallen, TX, 78502

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IBC Bank Customer Reviews

bradlhutchisongmai's Profile Image

Reviewed by bradlhutchisongmai

Oct 30th 2014

Great People

Have my personel account there and our business account. They are very friendly, always take great care of me. The sales associates are super, and the branch manager is great!

Is this review helpful? ▲ Yes 1 ▼ No 0

perrinbeitelA's Profile Image

Reviewed by perrinbeitelA

Mar 6th 2014

The bank closes too early and does not close at the posted hours, which are not very flexible hours to begin with.

The customer service here has been usually good, but recently, their hours shifted from 9PM to 7PM and the tellers have started closing the bank five minutes earlier than is posted.

This does not seem like a big deal, but many workplaces close at 5pm if not 6pm and it's frustrating to have to rush to the bank if not make a special trip for it.

I know that this is not a widespread policy because some tellers *do* close at 7PM, which is the posted time. The tellers I've talked to about this have been snooty and indifferent to this change.

Is this review helpful? ▲ Yes 2 ▼ No 2

Bill's Profile Image

Reviewed by Bill

Oct 3rd 2009

Run from IBC

Poor customer service and will do everything possible to make sure they can charge you nsf fees. They will not even inform you if funds are not sufficient to cover a check cashing in drivethrough. They want that NSF fee even if it means poor customer service.

Is this review helpful? ▲ Yes 4 ▼ No 1

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