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Potomac Village Branch

10100 River Road
Potomac, MD, 20854

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Potomac Village Customer Reviews

sullyc's Profile Image

Reviewed by sullyc

Sep 26th 2014

Short on Customer Service

Today, Friday,

September 26 @ apprioximately 2:00p, I went for the first time to the Potomac Branch and realized I could use the walk up window. I hurriedly wrote my account number on the form and stood in front of the window. You could hardly see as it was almost blackened from my angle. The drawer opened--no "Hi can I help you, nothing." I put my transaction in the drawer.

Well in my haste I put an incorrect account number on the form. The teller came back to the window. Even though the window was somewhat dark, I focused hard and saw her lips moving and assumed she was saying something to me. I told her I cannot hear you. She then put the speaker on and said my account no was incorrect. I told her I wrote it hurriedly and gave her the correct account no. No" thank you," nothing. I said your welcome just to alert her that I was a human being at the window. When she completed the transaction, she put it in the drawer and pushed it through for me to take it,.

Again, no "thank you," nothing. I finally said You're welcome, again. What is going on with people. I have been banking with MandT for years, this behavior was blatantly rude. I gave it two stars because I like MandT, it appears to be a stable bank. Most of the time I get good service, but not today. MandT

perhaps you can counsel the teller with the long dark har and a dark jacket on to use some people skills when servicing people.

Perhaps emphazing the importance of making a customer feel apreciated in light of the massive competition with other more cordial banking institutions. Our money in their bank keeps the bank going and employs the staff. Just a little smile and thank you would be appreciated.

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M&T Bank Customer Reviews

Elwood's Profile Image

Reviewed by Elwood

Jan 27th 2014

M&T Bank in Rhinebeck is the best ever!

I have been with M&T Bank in Rhinebeck for decades and the people who work there have been nothing but gracious, professional, knowledgeable and helpful. When my wife died last March, the principals at my local M&T were there for me as I navigated the difficulties in transferring accounts, etc.

5 Stars!

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Kwasi's Profile Image

Reviewed by Kwasi

Dec 9th 2013

Don't even waste time with this bank

It is obvious to me at this point that M and T bank has no interest of its clients and asking for legitimate support is a nightmare.

They have MY OWN $$$ which I paid to them as escrow and they are disbursing the money wrongly. I pointed it out them and is taking over three months with series of calls and emails but this simple issue cannot be resolved with them. I am finally advising myself and seek assistance elsewhere

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