C MyBankTracker Rating

M&T Bank Potomac Village Branch

10100 River Road, Potomac, MD 20854

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Lobby Hours
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Drive-Up Hours
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Branch Phone Number 301-299-8230

Did You Know

You can set personal preferences at your bank's ATM so it won't ask you things like what language you prefer or if you need a receipt.

M&T Bank Branch Customer Reviews

2 out of 5 stars
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  • S
    Reviewed By sullyc Sep 26, 2014

    Short on Customer Service

    Today, Friday,
    September 26 @ apprioximately 2:00p, I went for the first time to the Potomac Branch and realized I could use the walk up window. I hurriedly wrote my account number on the form and stood in front of the window. You could hardly see as it was almost blackened from my angle. The drawer opened--no "Hi can I help you, nothing." I put my transaction in the drawer.

    Well in my haste I put an incorrect account number on the form. The teller came back to the window. Even though the window was somewhat dark, I focused hard and saw her lips moving and assumed she was saying something to me. I told her I cannot hear you. She then put the speaker on and said my account no was incorrect. I told her I wrote it hurriedly and gave her the correct account no. No" thank you," nothing. I said your welcome just to alert her that I was a human being at the window. When she completed the transaction, she put it in the drawer and pushed it through for me to take it,.

    Again, no "thank you," nothing. I finally said You're welcome, again. What is going on with people. I have been banking with MandT for years, this behavior was blatantly rude. I gave it two stars because I like MandT, it appears to be a stable bank. Most of the time I get good service, but not today. MandT
    perhaps you can counsel the teller with the long dark har and a dark jacket on to use some people skills when servicing people.

    Perhaps emphazing the importance of making a customer feel apreciated in light of the massive competition with other more cordial banking institutions. Our money in their bank keeps the bank going and employs the staff. Just a little smile and thank you would be appreciated.

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