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Dorrance Branch

South Abbott

490 Dorrance Avenue
Buffalo, NY, 14218

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M&T Bank Customer Reviews

Elwood's Profile Image

Reviewed by Elwood

Jan 27th 2014

M&T Bank in Rhinebeck is the best ever!

I have been with M&T Bank in Rhinebeck for decades and the people who work there have been nothing but gracious, professional, knowledgeable and helpful. When my wife died last March, the principals at my local M&T were there for me as I navigated the difficulties in transferring accounts, etc.

5 Stars!

Is this review helpful? ▲ Yes 2 ▼ No 3

Kwasi's Profile Image

Reviewed by Kwasi

Dec 9th 2013

Don't even waste time with this bank

It is obvious to me at this point that M and T bank has no interest of its clients and asking for legitimate support is a nightmare.

They have MY OWN $$$ which I paid to them as escrow and they are disbursing the money wrongly. I pointed it out them and is taking over three months with series of calls and emails but this simple issue cannot be resolved with them. I am finally advising myself and seek assistance elsewhere

Is this review helpful? ▲ Yes 4 ▼ No 0

swboyink's Profile Image

Reviewed by swboyink

Jan 8th 2014

Skank Of America Sold My Mortgage To M T Bank. Terrible Customer Service!

First off i have a $20 fee added to my account which my bank says is from a bad check fee, to which i always had auto draft with bofa. No explanation for this, was actually told to call bank of america to sort it out. Originally setup auto draft with mtbank, then they took two payments for one month, over drafting my account of which other bills began even more over drafting and the $25 fee for each transaction. Customers service said they would refund the payment but in form of paper check and i would have to send in my bank account statement for them to review whether i get reimbursement for the overdraft fees. They can take money out instantly but can't put it right back. Some bank! I hate that i had no choice to inheret such a handicapped mortgage provider. Ever notice that the name sounds like "empty bank"?

Is this review helpful? ▲ Yes 7 ▼ No 1

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