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Mount Vernon Branch

2929 Broadway Street
Mount Vernon, IL, 62864

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Midcountry Bank Customer Reviews

Dalus's Profile Image

Reviewed by Dalus

Dec 24th 2013

Absolutely terrible! Do not bank with MidCountry Bank -- especially Carbondale, IL branch!

MidCountry Bank is absolutely terrible! Do not bank with MidCountry Bank, especially Carbondale, IL branch! I have banked with them for a number of years and on the day before Christmas Eve they called me about 10 times at 10 minutes until 5 p.m. while I was in a Christmas party. I couldn't answer because I was at a party with family. I did not have their number in my phone so I didn't know who was calling initially or I would have answered. They left an innocuous voicemail just telling me to call them back.

Then my mother started calling my phone. They called her over and over and wouldn't tell her anything just to have me call them back. They made her worry. She got a hold of me and told me to call them. I called them 5 minutes before 5 on the day before Christmas Eve. They were closed even though their voicemail said they wouldn't close until 5 p.m. I had to worry all night long that something was wrong with my account with absolutely no way to find out why they called me and my mother numerous times to alert us to something. I didn't want to use my debit card for last-minute Christmas purchases that evening. I was terrified. I even called the Customer Service number and they had no idea why I was called multiple times. I had no relief.

I called the Carbondale Il branch of MC first thing in the morning on Christmas Eve and they told me that they couldn't deposit a check from my fiance because they didn't know him and he didn't have an account with MidCountry. I had done it before numerous times but they said that didn't matter and they no longer would do that. I said that my online account reflected that they were deposited and they said it would be reversed today. Thank God I didn't spend it already! Awful experience! Awful customer service! No respect for the loyalty I've shown this terrible bank. Rude people. I am immediately cancelling my account.

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