Overall Rating

MyBankTracker Grade

B+
Customer Rating
Financial Health
Bank Fees
Bank Rates
Mobile Deposits
Mobile Banking

Featured Rates

Average customer rating

View Reviews

Add a Bank to Compare

Bank Reviews
CIT Bank
Add
Bank Reviews
TD Bank
Add
Bank Rates
BB&T
Add
Compare Banks

10 Mile/Meadowbrook Branch

Novi

41325 West Ten Mile Road
Novi, MI, 48375

Branch phone number

Branch Hours
SUN Closed
MON
TUE
WED
THU
FRI
SAT
View all

Are you a customer of this branch? Share your experience.

Post a review

10 Mile/Meadowbrook Customer Reviews

sailorgal's Profile Image

Reviewed by sailorgal

Oct 1st 2012

Worst Bank Ever

When PNC bought National City - I had no issues. My problem began when PNC migrated former National City customers to their system. I never received the original notification of the system change. I tried to pay online and my account was locked. No problem, called in to get it unlocked. Unfortunately, the CSR changed my password instead. I was able to get a second call in on the same day to unlock the account any pay my bill but I could not stop the process to change my password as the process was automated.

This was annoying but I could wait. When I went to pay my next bill, I still had not received the new password and it had to be reset again. I asked to be transferred to the pay by phone group but was told the wait time was too long for the CSR to stay on the line. I called several times in the next few days and could not make a payment online so I went to the local branch and they indicated that they could not take my credit card payment. I admittedly gave up and waited for the second new password. This arrived late and I missed a second payment by a day and my credit card was closed. All through this ordeal, I kept calling the Customer Service Center and received the usual

Is this review helpful? ▲ Yes 1 ▼ No 0

PNC Bank Customer Reviews

M_Hall's Profile Image

Reviewed by M_Hall

Sep 29th 2011

Wonderful People and Very Helpful

First, I just want to say that most people who post in these things have had issues with overdrawn accounts from their own mistakes, or are dealing with issues that come up in any bank (there are a lot of government regulation and practices that have to be followed) and these people tend to be angry from an isolated experience and want to vent.

I would like to just say that the PNC branch I go to in my neighborhood is wonderful. They all know my name, they are very friendly, and I call them when I have issues and they help me take care of things or answer questions for me. I am not unrealistic in my expectations, and am very pleased that they offer a rewards system for checking (Points) that most banks don't do anymore.

They don't charge me fees if I just overdraw my account a little (I think they girl said less than $5) and they do still offer free checking with no minimum balance and they don't charge for PNC atms, statements, or other little things. In fact, since I have a direct deposit into my checking I actually even get all my non-pnc atm fees refunded! I think I also get free checks on my account too. My bank before PNC charged me for everything. I have the virtual wallet account and it is much more interactive then my old bank's (Chase) online banking. I can also make deposits from my phone, which is very nice considering I travel a lot.

Overall, I think people need to remember that banks are a business, but some do it better than others. PNC doesn't nickle and dime me to death and they offer superior products like virtual wallet. I also know I can get help from my local branch really easily. I really appreciate that fact.

Is this review helpful? ▲ Yes 6 ▼ No 1

harrison3370's Profile Image

Reviewed by harrison3370

Jan 6th 2014

Attempt to cash in a mature U S Savings Bond

I am not a customer of PNC but my wife is. When she visited the local PNC branch to make a withdrawal I accompanied her because I had a mature US Savings Bond to cash in. She made her withdrawal but they would not redeem my bond because I was not a customer. My wife's name is on the bond as the POD name. When I die my wife can take the same bond back to the same bank and they will be happy to redeem it.

Is this review helpful? ▲ Yes 4 ▼ No 0

Post a review View all reviews