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Jersey City Branch

Colgate Center

One Exchange Place
Jersey City, NJ, 07302

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Jersey City Customer Reviews

JerroldT's Profile Image

Reviewed by JerroldT

May 29th 2013

Totally Unacceptable

Deposited my payroll check via the atm on Thursday, as always. The check is dated for the following day, and will not process prior to that day. I received a call at the end of the banking day from the branch manager, clinton, stating that my check was being sent to a clearinghouse and would be returned to my employer, as it was 'postdated. ' i inquired as to why this was suddenly a problem, and indicated that this was a payroll check. This caused me to have to have another payroll check cut-taking an additional 3 days of leg work, gas, etc. The following day i noticed that the initial check had in fact been processed and deposited. I was told that this money was due to be removed from my account and should not be touched, as my employer would be receiving the returned check. Long story short, both checks were processed, and my employer questions my integrity. Wasted my gas, and caused a great deal of hardship. Pnc has yet to resolve the issue, and is losing 2 customers over it.

Is this review helpful? ▲ Yes 1 ▼ No 0

PNC Bank Customer Reviews

M_Hall's Profile Image

Reviewed by M_Hall

Sep 29th 2011

Wonderful People and Very Helpful

First, I just want to say that most people who post in these things have had issues with overdrawn accounts from their own mistakes, or are dealing with issues that come up in any bank (there are a lot of government regulation and practices that have to be followed) and these people tend to be angry from an isolated experience and want to vent.

I would like to just say that the PNC branch I go to in my neighborhood is wonderful. They all know my name, they are very friendly, and I call them when I have issues and they help me take care of things or answer questions for me. I am not unrealistic in my expectations, and am very pleased that they offer a rewards system for checking (Points) that most banks don't do anymore.

They don't charge me fees if I just overdraw my account a little (I think they girl said less than $5) and they do still offer free checking with no minimum balance and they don't charge for PNC atms, statements, or other little things. In fact, since I have a direct deposit into my checking I actually even get all my non-pnc atm fees refunded! I think I also get free checks on my account too. My bank before PNC charged me for everything. I have the virtual wallet account and it is much more interactive then my old bank's (Chase) online banking. I can also make deposits from my phone, which is very nice considering I travel a lot.

Overall, I think people need to remember that banks are a business, but some do it better than others. PNC doesn't nickle and dime me to death and they offer superior products like virtual wallet. I also know I can get help from my local branch really easily. I really appreciate that fact.

Is this review helpful? ▲ Yes 6 ▼ No 1

harrison3370's Profile Image

Reviewed by harrison3370

Jan 6th 2014

Attempt to cash in a mature U S Savings Bond

I am not a customer of PNC but my wife is. When she visited the local PNC branch to make a withdrawal I accompanied her because I had a mature US Savings Bond to cash in. She made her withdrawal but they would not redeem my bond because I was not a customer. My wife's name is on the bond as the POD name. When I die my wife can take the same bond back to the same bank and they will be happy to redeem it.

Is this review helpful? ▲ Yes 4 ▼ No 0

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