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Great Western Branch

Hilltop

3500 West Broad Street
Columbus, OH, 43204

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Great Western Customer Reviews

wmataylor's Profile Image

Reviewed by wmataylor

Sep 2nd 2011

Since 1978 Dealing With Banks Overall,this Bank Has Won The Worst Ever Award I Have Ever Dealt With!!

As far as i am concerned... This bank does not exist. From being a previous customer of national city,this takeover by pnc was disastrious. I have no idea how the people of pa put up with this banks crap. This bank will even hassle you trying to make a cash deposit!!!.... When i tried to put $3,000. 00 in my mothers account (because she was in the hospital) through the drive through,they told me the amount was too high.... And i had to come inside!!! When i went in and asked if they wanted me to put the money in the drawer for them too,the bank mgr called my mothers house and told me not to ever come in the branch again!!... And if i did she will close my mothers account. After that crap,i closed my account. They kept for themselves over 20% of my balance. (it wasn't even one of those bonus accounts!!!! )

they said in the letter for me to read the fine print that they could if closed within 6 months!!! So what has happened so far? I closed both of my accounts. My mother closed two of her pnc accounts. And a friend of ours,closed her account.... Why? Because our friends father who lives in hawaii sent a cashiers check to her and the bank teller and officer thought the check was from another country!!!!! And tried to delay and hold funds for over two weeks!!!! As i said before,after dealing with banks since 1978 this bank is the worst ever i have dealt with. Congrats to pnc. They took the worst bank ever award from the previous winner..... Bank1.... That went away over 5 years ago here in cols,oh

Is this review helpful? ▲ Yes 2 ▼ No 0

PNC Bank Customer Reviews

M_Hall's Profile Image

Reviewed by M_Hall

Sep 29th 2011

Wonderful People and Very Helpful

First, I just want to say that most people who post in these things have had issues with overdrawn accounts from their own mistakes, or are dealing with issues that come up in any bank (there are a lot of government regulation and practices that have to be followed) and these people tend to be angry from an isolated experience and want to vent.

I would like to just say that the PNC branch I go to in my neighborhood is wonderful. They all know my name, they are very friendly, and I call them when I have issues and they help me take care of things or answer questions for me. I am not unrealistic in my expectations, and am very pleased that they offer a rewards system for checking (Points) that most banks don't do anymore.

They don't charge me fees if I just overdraw my account a little (I think they girl said less than $5) and they do still offer free checking with no minimum balance and they don't charge for PNC atms, statements, or other little things. In fact, since I have a direct deposit into my checking I actually even get all my non-pnc atm fees refunded! I think I also get free checks on my account too. My bank before PNC charged me for everything. I have the virtual wallet account and it is much more interactive then my old bank's (Chase) online banking. I can also make deposits from my phone, which is very nice considering I travel a lot.

Overall, I think people need to remember that banks are a business, but some do it better than others. PNC doesn't nickle and dime me to death and they offer superior products like virtual wallet. I also know I can get help from my local branch really easily. I really appreciate that fact.

Is this review helpful? ▲ Yes 6 ▼ No 1

harrison3370's Profile Image

Reviewed by harrison3370

Jan 6th 2014

Attempt to cash in a mature U S Savings Bond

I am not a customer of PNC but my wife is. When she visited the local PNC branch to make a withdrawal I accompanied her because I had a mature US Savings Bond to cash in. She made her withdrawal but they would not redeem my bond because I was not a customer. My wife's name is on the bond as the POD name. When I die my wife can take the same bond back to the same bank and they will be happy to redeem it.

Is this review helpful? ▲ Yes 4 ▼ No 0

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