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Shoregate Branch

210 East 305th Street
Willowick, OH 44095

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bigbankbad's Profile Image

Shoregate branch reviewed by bigbankbad

Jul 17th 2013

$150 promo scam. Capitalizing on withholding bonus.

I signed up for the current $150 checking account promotion. I met all the requirements, double checked all of the fine print and promo requirements, and after the 60 day bonus deposit deadline-no bonus. Also, they did not make me aware of fees at any point in signing up for the account online until after I received those fees (which you cannot see posted to your account activity online, the only way to discover them is to call customer service).

For all others who signed up for this promo, make sure to call ahead of the 60 day bonus deposit deadline to have them look into your bonus because it takes another 10 business days for them to research it.

Terrible customer service. Terrible online banking experience (their great "virtual wallet" is not user friendly at all, no matter how much they promote it). Will be closing account at 6 months to avoid early closure fee of $25.

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