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Direct/Home/Phone/Internet Branch

Downtown

600 Grant Street
Pittsburgh, PA, 15219

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Direct/Home/Phone/Internet Customer Reviews

Bktsr0069's Profile Image

Reviewed by Bktsr0069

Jul 8th 2014

Shady

MANY instances of purchases not showing up until a week later, even though it will show as 'pending' online the day of the purchase, by the very next day it will literally disappear (without being deducted) and then all of a sudden show up, and be deducted, a WEEK later. Good luck if you are running low on funds and trust your PNC online banking is correct because you will overdraw your account. You do online banking so you don't/shouldn't have to keep track of every single purchase you make. Online banking means the bank is taking care of that for you, with PNC that is not what happens.

There are MANY complaints of their online banking not working, either unable to log on or you can log on and a message says 'oops sorry an error occurred' or 'unable to access your account at this time'. What good is online banking when 60% of the time it isn't working or your purchases appear and disappear?

Also, if you write checks using your PNC online banking, there is no way for you to see (after you hit send) that you have that outstanding check until it is cashed. In other words, write an online check and hit send, later on if you can't remember if you paid that bill or not and go back to your PNC online banking to check, there is no way to confirm/see you have already sent it and you may send out a second check thinking you did not pay that bill yet, or, if the company or individual you sent the online check to holds onto the check for some time and does not cash it right away you may forget that money will be coming out of your account, again if you live paycheck to paycheck and your available funds are needed to be known, this is yet another way PNC can have you overdraw your account. I have complained of that numerous times and there is never a resolve, you get the run around. PNC may have advantages over other banks, and unfortunately employers INSIST you have a bank account for direct deposit if you want to work for them, but any and all banks do not care anymore.

Is this review helpful? ▲ Yes 2 ▼ No 0

smm161's Profile Image

Reviewed by smm161

Jan 6th 2014

The Worst!

I bank with a very small credit union in my hometown, but decided to move on to PNC so transactions would be quicker and smoother with the developed online banking system. Well, that was a mistake. The amount of time it takes for a transaction to go through is ridiculous. I tried to transfer money from my credit union the day I opened the account and it told me to wait three to five business days for it to activate. Fine, but then when it finally did active (five days later) I tried to transfer money and it said "Wait three to five business days for your transaction to complete." That money left my credit union immediately, but NEVER posted to my pnc account. I spoke with several representative, but they all just kept telling me to wait three to five more business days. After four weeks of a completely useless bank account and poor customer service I finally decided to cancel my account. Not only were they rude about that, but they had the nerve to charge be an "early cancellation fee" even though the account had NEVER BEEN USED because I waited FOUR WEEKS for a single transaction. Don't be fooled into thinking a big bank is better.

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PNC Bank Customer Reviews

M_Hall's Profile Image

Reviewed by M_Hall

Sep 29th 2011

Wonderful People and Very Helpful

First, I just want to say that most people who post in these things have had issues with overdrawn accounts from their own mistakes, or are dealing with issues that come up in any bank (there are a lot of government regulation and practices that have to be followed) and these people tend to be angry from an isolated experience and want to vent.

I would like to just say that the PNC branch I go to in my neighborhood is wonderful. They all know my name, they are very friendly, and I call them when I have issues and they help me take care of things or answer questions for me. I am not unrealistic in my expectations, and am very pleased that they offer a rewards system for checking (Points) that most banks don't do anymore.

They don't charge me fees if I just overdraw my account a little (I think they girl said less than $5) and they do still offer free checking with no minimum balance and they don't charge for PNC atms, statements, or other little things. In fact, since I have a direct deposit into my checking I actually even get all my non-pnc atm fees refunded! I think I also get free checks on my account too. My bank before PNC charged me for everything. I have the virtual wallet account and it is much more interactive then my old bank's (Chase) online banking. I can also make deposits from my phone, which is very nice considering I travel a lot.

Overall, I think people need to remember that banks are a business, but some do it better than others. PNC doesn't nickle and dime me to death and they offer superior products like virtual wallet. I also know I can get help from my local branch really easily. I really appreciate that fact.

Is this review helpful? ▲ Yes 6 ▼ No 1

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