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Direct/Home/Phone/Internet Branch

Downtown

600 Grant Street
Pittsburgh, PA, 15219

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Direct/Home/Phone/Internet Customer Reviews

M____ R's Profile Image

Reviewed by M____ R

May 3rd 2011

Virtual Wallet and PNC experience

I would like to personally counter the ridiculous argument about "PNC Virtual Wallet basically a SCAM!" You obviously do not understand what Virtual Wallet is. It is exactly like opening a checking and overdraft account with a savings account and has a interactive web interface. That's really it. If your getting overdraft fees then you do not have money in your accounts...it's that simple. User error, not bank.

If you don't have money in your checking, it covers the overage with money from your overdraft account. If you don't have money in either accounts of course your going to get overdraft fees.

I have had my virtual wallet account for a few years now and love the additions that have been made to help me understand when I should be worried for those situations. The application even indicates to the user, if they use it properly, when they pay bills that they might be going into an overdraft scenario. Visually I can see if I am going to be in danger of going into an overdraft before my next payday.

Is this review helpful? ▲ Yes 1 ▼ No 1

PNC Bank Customer Reviews

M_Hall's Profile Image

Reviewed by M_Hall

Sep 29th 2011

Wonderful People and Very Helpful

First, I just want to say that most people who post in these things have had issues with overdrawn accounts from their own mistakes, or are dealing with issues that come up in any bank (there are a lot of government regulation and practices that have to be followed) and these people tend to be angry from an isolated experience and want to vent.

I would like to just say that the PNC branch I go to in my neighborhood is wonderful. They all know my name, they are very friendly, and I call them when I have issues and they help me take care of things or answer questions for me. I am not unrealistic in my expectations, and am very pleased that they offer a rewards system for checking (Points) that most banks don't do anymore.

They don't charge me fees if I just overdraw my account a little (I think they girl said less than $5) and they do still offer free checking with no minimum balance and they don't charge for PNC atms, statements, or other little things. In fact, since I have a direct deposit into my checking I actually even get all my non-pnc atm fees refunded! I think I also get free checks on my account too. My bank before PNC charged me for everything. I have the virtual wallet account and it is much more interactive then my old bank's (Chase) online banking. I can also make deposits from my phone, which is very nice considering I travel a lot.

Overall, I think people need to remember that banks are a business, but some do it better than others. PNC doesn't nickle and dime me to death and they offer superior products like virtual wallet. I also know I can get help from my local branch really easily. I really appreciate that fact.

Is this review helpful? ▲ Yes 6 ▼ No 1

harrison3370's Profile Image

Reviewed by harrison3370

Jan 6th 2014

Attempt to cash in a mature U S Savings Bond

I am not a customer of PNC but my wife is. When she visited the local PNC branch to make a withdrawal I accompanied her because I had a mature US Savings Bond to cash in. She made her withdrawal but they would not redeem my bond because I was not a customer. My wife's name is on the bond as the POD name. When I die my wife can take the same bond back to the same bank and they will be happy to redeem it.

Is this review helpful? ▲ Yes 4 ▼ No 0

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