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West North Avenue Branch

West Side

4000 West North Avenue
Chicago, IL, 60639

Customer service

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Popular Community Bank Customer Reviews

Robertolemay's Profile Image

Reviewed by Robertolemay

Nov 4th 2013

Better than many banks

I have not had any issues with this bank, opened my account and even got a loan very quickly, not too many branches but I can use a lot of ATMs free of charge. I have nothing bad to say, only wish they would open more branches.

Is this review helpful? ▲ Yes 2 ▼ No 0

Scott S's Profile Image

Reviewed by Scott S

Oct 19th 2011

Not Good At All

I have until the 15th to pay my bill without penatly. I have never been late in 4 years i have had loan, but they call right after the 1st asking when you are going to pay at my work. How come you are paying late and i say i am not i have until the 15th. Then they follow up did you pay the next day or two at work. You answer that and then they call your home number and ask the same thing to wife. I have a problem with that. If i were late all the time that would be one thing, but calling all the time over and over is just crazy.

Is this review helpful? ▲ Yes 2 ▼ No 1

Harry's Profile Image

Reviewed by Harry

Mar 11th 2012

Insane

This bank bought my mortgage from my original bank. I absolutely hate dealing with them. Like the other poster said, they call non-stop if the payment isn't there on the 2nd. (I also have until the 15th). Multiple phone calls each day - even Sunday mornings.

Now I just make up stuff just to jerk them around.

Also, they don't have any sort of online payment so there is no choice but to mail them a physical check. Ridiculous.

Is this review helpful? ▲ Yes 1 ▼ No 1

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