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Alton Facility

2850 Homer M. Adams Parkway
Alton, IL, 62002

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Alton Facility Customer Reviews

disapointed's Profile Image

Reviewed by disapointed

May 8th 2012

Regions Bank does not record purchases on ATM or Debit Card in order they actually occured.

My husband and I keep track of our spending/accounts through Regions new "mobile banking" and online banking. I have never seen so many errors in my life! The first problem was when I checked the account it said that we were over drawn 240 dollars, in disbelief I refreshed the page and no change! After some investigation I find that they charged us twice for every transaction made since we deposited a check. I log out and log back in to find that it says that we are 17 dollars overdrawn.

Strangely Regions changed the dates that transactions were delayed and withdrawn on a later date.. specifically 4 days later than when it was made. leaving us with 4 days of thinking we had more money than we did.

I always pay attention to pending transactions and it said that they had gone through..

There are 5 over drafted transactions costing 36.00 for each one. Even though they are under $5 each.

Unfortunately.. I am one of the many ...

Is this review helpful? ▲ Yes 1 ▼ No 0

Regions Bank Customer Reviews

hydradrr's Profile Image

Reviewed by hydradrr

Jul 31st 2014

I love their service and treatment

I have being with this branch for about 7 or 8 years, never had an issue with them , my personal banker Mary has always treated us like if we owned the bank. My kids , wife, and self have our personal and business accounts with this branch , and they have always gone out of their ways to make sure we are satisfied . I have nothing negative to say about their service

Is this review helpful? ▲ Yes 3 ▼ No 1

fldl's Profile Image

Reviewed by fldl

Jul 8th 2011

They nickel and dime your accounts

nickel and dime, my account at twice the interest rate of other banks

Is this review helpful? ▲ Yes 3 ▼ No 0

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