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Ocoee Street Branch

20 N Ocoee Street
Cleveland, TN, 37311

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Ocoee Street Customer Reviews

David C's Profile Image

Reviewed by David C

Dec 28th 2011

The 25Th Street Regions Bank Has Always Worked Hard To Earn And Keep My Business.

Just completed a refi on our home. The whole regions team worked hard to answer our questions and to steer us through the process with as few glitches as possible. We also have some other accounts at this location and are extremely happy with gina, the vice president at 25th st and her staff. No complaints. Only good to report! I have had difficulty with the online banking (initially), but the 25th st staff quickly answered my questions and assisted me in getting set up properly and understanding how to access accounts and pay bills.

Is this review helpful? ▲ Yes 1 ▼ No 0

Regions Bank Customer Reviews

hydradrr's Profile Image

Reviewed by hydradrr

Jul 31st 2014

I love their service and treatment

I have being with this branch for about 7 or 8 years, never had an issue with them , my personal banker Mary has always treated us like if we owned the bank. My kids , wife, and self have our personal and business accounts with this branch , and they have always gone out of their ways to make sure we are satisfied . I have nothing negative to say about their service

Is this review helpful? ▲ Yes 3 ▼ No 1

Gregory C's Profile Image

Reviewed by Gregory C

Nov 3rd 2010

Online Banking Account Details can't be trusted to accurately track spending.....

Regions Bank, in my opinion, seems like it deliberately does not list all of my transactions in the "Pending Transactions" just so it can have a reason to charge me an overdraft fee because I do not have an account with a significant amount of excess funds in it and hoped I could get a small amount of help until the next month with minimal fees. I also feel that someone thinks I am going to use the money they do not show as being deducted for new transactions. A situation has already arisen when I was charged NSF fees that I would not have been charged if the normal procedure the bank had been using since the account was opened had been used on that particular day. I was given a partial refund of the fees, but I was still out of $35.00 that I should not have been. Also, I was told that I was eligible for Standard Overdraft Protection, but all checks I wrote were returned. On top of that, they were returned a total of three (3) times costing me over $300 - again, a set of fees that should not have been. So, this bank is not on my good side, not that it really matters. And, it can never do anything that will change the way I feel. I have already stated to the BBB that I will never be satisfied with the bank's decision - and, I am still not satisfied, even after the partial refund.

Is this review helpful? ▲ Yes 3 ▼ No 0

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