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Pasadena Branch

4001 Mountain Road
Pasadena, MD, 21122

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Sandy Spring Bank Customer Reviews

airpark's Profile Image

Reviewed by airpark

Feb 13th 2014


I deal with the Air Park branch and they are very easy to work with. Their online is a bit hard to get started with due to their security process,however; once you get started, it is easy.

Is this review helpful? ▲ Yes 1 ▼ No 0

lukie's Profile Image

Reviewed by lukie

May 24th 2013


I did a refinance on May 3rd and was given a note. The note said my 1st payment was due on the 1st of June. I was given a loan number and told that I would hear from Sandy Spring Bank approx 7 days before the 1st pmt was due. Well I have not heard from them as of the 24th and when I called to find out why I gave them the loan number I was given. They could not find it and I was told it was incorrect. When I asked for the correct number I was told that it couldn't be given out over the phone. This was after I had given my social security number, address, mother's maiden name, and birth date. I then said text or mail the number to me because I do not want to make a payment to an account number that is incorrect (especially the first payment). The response was "I'll make a request for it to be mailed to you" This is a bank that I am trying to make a payment to and I'm getting red tape after being given a wrong account number at settlement. Today is the 24th of May (21 days after settlement and I have not heard one word from Sandy Spring Bank). It was the same thing in obtaining the loan. I would rush to fill out forms and they would sit on them for weeks and when I would hear from them it was "these must be returned within 48 hrs" I certainly would not give them a B for efficiency.

Is this review helpful? ▲ Yes 2 ▼ No 0

James C's Profile Image

Reviewed by James C

Jun 27th 2010

LAZY employees at nearly every branch.

They seem to move the same lazy employees from branch to branch. I swear it is the same lady at the gaithersburg branch that i used to see at the olney branch. she should be fired. she never smiles!!! I think it is a bad place to work as well as a bad place to bank. I only banked w/ them for 4 yrs but i closed my acct after i saw an employee crying at the rockville branch may 2010. i over heard the branch manager in montgomery village talking about her supervisor brian within ear shot of me while i was filling out my dep slip.

Is this review helpful? ▲ Yes 4 ▼ No 0

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