Overall Rating

MyBankTracker Grade

C+
Customer Rating
Financial Health
Bank Fees
Bank Rates
Number of Locations
Mobile Banking

Featured Rates

Average customer rating

View Reviews

Add a Bank to Compare

Bank Rates
CIT Bank
Add
Bank News
Citizens Bank
Add
Bank News
M&T Bank
Add
Compare Banks

Beacon Street Branch

Downtown

One Beacon Street
Boston, MA, 02108

Branch phone number

Branch Hours
MON
TUE
WED
THU
FRI
SAT Closed
SUN Closed
View all

Are you a customer of this branch? Share your experience.

Post a review

Beacon Street Customer Reviews

PTerra's Profile Image

Reviewed by PTerra

May 16th 2014

Not very good since switching from Sovereign to Santander

Where to begin? I had a retirement account at Sovereign which allowed me to have a Premier Account. After Sovereign switched to Santander, I was getting charged $30 monthly maintenance fees because I was told, Santander did not recognize Sovereign's investment accounts. So, to the Beacon Street branch I went (in February) to sign all new paperwork to correct this issue. And yet, not only am I still getting charged the $30 monthly maintenance fee, but also the new investment account reflects all zero balances while my former Sovereign investment account, which Santander does not recognize, is still open.

Two months ago I called [Redacted] to ask him to please take care of this, but he did not. Over a month ago I called him again, he said he would look into it and call me back. Here I am, over a month later, and I am still waiting for that call. I am still getting $30 monthly maintenance fees. I think it is time to switch banks. Oh, and as an aside, I had a dormant account that should have been closed but I never got around to it, and Santander withdrew three month's worth of monthly maintenance fees ($90) to cover the cost of future monthly maintenance fees from that account.

When I asked [Redacted], the branch manager about it, he said he would look into it. He never did. I called about two months later to inquire about his alleged "search," and he actually said to me that it was I who had made the transfers! If you are thinking about opening an account with Santander, don't. They make promises they don't keep, they say they will correct a problem but then they don't bother, they say they will figure out why something keeps happening, but they really don't.

Is this review helpful? ▲ Yes 3 ▼ No 0

LadyLiberty's Profile Image

Reviewed by LadyLiberty

Mar 1st 2014

EXTRA20 Checking is a HOAX -- don't fall for it

Don't let them talk you into opening an EXTRA20 checking -- you are supposed to get $20 deposited into your savings every month for having two direct deposits over $1500 and paying two bills via their online epay. Well, its been three months and even though I have done *everything* required according to their rules, so far NO $20! Not once.

I have called customer service 3 times. The first time I was told it would be corrected. Now they say I don't qualify, even though I exceeded the requirements every month.

So in reality its just a hoax to get you to sign on. I am moving my accounts to another bank. Who would trust these guys with their money?????

If there was a "minus 20" option on the ranking I would give it.

Is this review helpful? ▲ Yes 1 ▼ No 0

Santander Bank Customer Reviews

SovBank17's Profile Image

Reviewed by SovBank17

Aug 6th 2014

Great Customer Service in Hopatcong!

I have been with this bank for over 30 years, through a few changes in bank name, and have always been happy with my treatment. We have used a variety of their services, including loans, CDs, checking and saving. I used to live in town and knew most of the tellers and managers. When we moved away 9 years ago my husband and I kept our accounts with the bank since they had a branch at our new location in another state. It was a seamless transition, and I could always call Hopatcong to get great response to my questions. A few years ago I made a big mistake in our checking account that could have resulted in costly charges. A quick call to Hopatcong and a talk with one of the managers straightened out the problem immediately. I was grateful for that kind of service, and decided to never leave this great bank. They might have changed their name and logo, but it's still the same friendly faces/voices at this location.

Although I stay with this bank for their wonderful customer service, I also LOVE, LOVE, LOVE their Bill Pay and Extra 20 services.

Is this review helpful? ▲ Yes 2 ▼ No 1

Post a review View all reviews