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Beacon Street Branch

Downtown

One Beacon Street
Boston, MA, 02108

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Beacon Street Customer Reviews

PTerra's Profile Image

Reviewed by PTerra

May 16th 2014

Not very good since switching from Sovereign to Santander

Where to begin? I had a retirement account at Sovereign which allowed me to have a Premier Account. After Sovereign switched to Santander, I was getting charged $30 monthly maintenance fees because I was told, Santander did not recognize Sovereign's investment accounts. So, to the Beacon Street branch I went (in February) to sign all new paperwork to correct this issue. And yet, not only am I still getting charged the $30 monthly maintenance fee, but also the new investment account reflects all zero balances while my former Sovereign investment account, which Santander does not recognize, is still open.

Two months ago I called [Redacted] to ask him to please take care of this, but he did not. Over a month ago I called him again, he said he would look into it and call me back. Here I am, over a month later, and I am still waiting for that call. I am still getting $30 monthly maintenance fees. I think it is time to switch banks. Oh, and as an aside, I had a dormant account that should have been closed but I never got around to it, and Santander withdrew three month's worth of monthly maintenance fees ($90) to cover the cost of future monthly maintenance fees from that account.

When I asked [Redacted], the branch manager about it, he said he would look into it. He never did. I called about two months later to inquire about his alleged "search," and he actually said to me that it was I who had made the transfers! If you are thinking about opening an account with Santander, don't. They make promises they don't keep, they say they will correct a problem but then they don't bother, they say they will figure out why something keeps happening, but they really don't.

Is this review helpful? ▲ Yes 3 ▼ No 0

LadyLiberty's Profile Image

Reviewed by LadyLiberty

Mar 1st 2014

EXTRA20 Checking is a HOAX -- don't fall for it

Don't let them talk you into opening an EXTRA20 checking -- you are supposed to get $20 deposited into your savings every month for having two direct deposits over $1500 and paying two bills via their online epay. Well, its been three months and even though I have done *everything* required according to their rules, so far NO $20! Not once.

I have called customer service 3 times. The first time I was told it would be corrected. Now they say I don't qualify, even though I exceeded the requirements every month.

So in reality its just a hoax to get you to sign on. I am moving my accounts to another bank. Who would trust these guys with their money?????

If there was a "minus 20" option on the ranking I would give it.

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Santander Bank Customer Reviews

akiba37's Profile Image

Reviewed by akiba37

Jan 10th 2014

Best banking experience I have ever had in my long life...i.e. competence, multi-cultural skills, positive IPR skill, +

My comfort level in doing business with the Santander Bank in Windsor, CT, at the Windsor Shopping Center continually increases. The reasons for this are as follows:

1. I have never seen so many professionals in one operation, who know what they are doing, and do it in a cordial, relaxed manner! It is obvious to me that this team of people, and it is a team, the members of which interact very smoothly with each other in a consistently cordial manner, are at the top of their "game!" They are secure in their respective roles, because they know what they are doing, and they know that they know!

Another outstanding characteristic of the dynamics at this bank is this! They are "crisis oriented" and by that I mean that when you bring them what you perceive to be a crisis, they handle it very well, without getting rattled and do show respect for the person in crisis, even when the customer is rattled!

Lastly, I am always impressed by the fact that multiple solutions are always presented for your crisis and not always ones that will profit the bank only! Suffice it to say that, yes, I am a very satisfied customer/depositer/patron, however, you want to label me, that LOVES doing business with this bank, and, yes, I would definitely refer family, friends and associates to this branch of Santander Bank, located in the Windsor Shopping Center, Windsor Av, Windsor, CT! That branch is destined for continued success, long term!

All the best!

Joyce Christie-Taylor

Is this review helpful? ▲ Yes 2 ▼ No 2

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