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Parkchester Branch

East Bronx

1416 East Avenue
Bronx, NY, 10462

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Parkchester Customer Reviews

doingtime2014's Profile Image

Reviewed by doingtime2014

Aug 14th 2014

Stay Away From This Bank!

My debit card was blocked while taking my daughter back to college in ky. The customer service rep. Told me to borrow money from a friend in ky to pay for the gas that i had pumped into the tank for the return trip. I was told that i should've called before i left my home state. I would've been fine with that advice if i hadn't been to ky 5 times previously. Upon my return approx. One week later, i attempted to order some u of ky apparrel online & my card was denied because the company was in florida. Then the customer service rep. Proceeded to inform me of all the bank transactions that took place within a 7 mile radius of my home and that these transactions constituted bank fraud. This rep. Implied that i would have to notifiy santander bank everytime i was planning on shopping in a town other than my own. When i asked why can't someone in fraud or customer service make a phone call to the customer if a "red flag" is raised about transactions instead of shutting down or blocking the card therefore preventing the customer from access their money and i'm told "that's not what we do," I can appreciate a banking facility's concern about bank fraud but not at the expense of the customer. Never had a problem with sovereign in the past. Great employees @ the pennsauken, nj & aramingo ave, Philadelphia, PA but thumbs down to customer service. Note: they will record you & your conversation for "quality purposes" but if you tell them you're recording also, they'll say they have to terminate the call "can't be recorded." So, they can record you but you can't record them. I asked, "what are you going to state to me that i can't have a copy of it? i got no reponse, except he had to terminate the call. Hmm, Bank shopping.

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mosheneu's Profile Image

Reviewed by mosheneu

May 30th 2012

Very Bad

Costmer service is not here to help, always have to wait in bank, harible tellers annd when i want to close the acount they ads to my acount 80$ fees

Is this review helpful? ▲ Yes 2 ▼ No 0

Santander Bank Customer Reviews

SovBank17's Profile Image

Reviewed by SovBank17

Aug 6th 2014

Great Customer Service in Hopatcong!

I have been with this bank for over 30 years, through a few changes in bank name, and have always been happy with my treatment. We have used a variety of their services, including loans, CDs, checking and saving. I used to live in town and knew most of the tellers and managers. When we moved away 9 years ago my husband and I kept our accounts with the bank since they had a branch at our new location in another state. It was a seamless transition, and I could always call Hopatcong to get great response to my questions. A few years ago I made a big mistake in our checking account that could have resulted in costly charges. A quick call to Hopatcong and a talk with one of the managers straightened out the problem immediately. I was grateful for that kind of service, and decided to never leave this great bank. They might have changed their name and logo, but it's still the same friendly faces/voices at this location.

Although I stay with this bank for their wonderful customer service, I also LOVE, LOVE, LOVE their Bill Pay and Extra 20 services.

Is this review helpful? ▲ Yes 2 ▼ No 1

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