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Overall rating score 26%
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Santander Bank Branch

Bell Atlantic Tower Branch

1717 Arch Street
Philadelphia, PA, 19103

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Santander Bank Customer Reviews

akiba37's Profile Image

Reviewed by akiba37

Jan 10th 2014

Best banking experience I have ever had in my long life...i.e. competence, multi-cultural skills, positive IPR skill, +

My comfort level in doing business with the Santander Bank in Windsor, CT, at the Windsor Shopping Center continually increases. The reasons for this are as follows:

1. I have never seen so many professionals in one operation, who know what they are doing, and do it in a cordial, relaxed manner! It is obvious to me that this team of people, and it is a team, the members of which interact very smoothly with each other in a consistently cordial manner, are at the top of their "game!" They are secure in their respective roles, because they know what they are doing, and they know that they know!

Another outstanding characteristic of the dynamics at this bank is this! They are "crisis oriented" and by that I mean that when you bring them what you perceive to be a crisis, they handle it very well, without getting rattled and do show respect for the person in crisis, even when the customer is rattled!

Lastly, I am always impressed by the fact that multiple solutions are always presented for your crisis and not always ones that will profit the bank only! Suffice it to say that, yes, I am a very satisfied customer/depositer/patron, however, you want to label me, that LOVES doing business with this bank, and, yes, I would definitely refer family, friends and associates to this branch of Santander Bank, located in the Windsor Shopping Center, Windsor Av, Windsor, CT! That branch is destined for continued success, long term!

All the best!

Joyce Christie-Taylor

Is this review helpful? ▲ Yes 2 ▼ No 1

Needsresolution's Profile Image

Reviewed by Needsresolution

Jan 10th 2014

Exasperating

They sent me a bill for my home equity line of credit which contained the annual fee which was posted on the 6th of the month. The bill was due on the 25th. However, they attempted to deduct the annual fee from my checking account on the 6th, and I didn't have sufficient funds, so they posted a late fee. The date on which the annual fee has been posted was inconsistent over the years. Then I tried to open a checking account, and the representative did something to deduct the initial deposit from my other bank. For some reason, the bank could not locate my other bank even though the bank number was correct, so they deducted a returned check fee and another fee from my checking account amounting to forty dollars. I have visited them three times and called as well, but they cannot seem to resolve these issues or tell me why not

Is this review helpful? ▲ Yes 2 ▼ No 0

gocreditunion's Profile Image

Reviewed by gocreditunion

Nov 7th 2013

Is it any coincidence that "Satan" can be spelled from the name of this bank?

I am a business customer of Santander USA. I was recently locked out of my account for reasons I couldn't understand, for days. Not simple to resolve since there is no 'log in help' button that gives you instantaneous options for resetting your password. You have to call Business Customer Service within business hours. Over the course of three days, I placed 9 phone calls, made one branch visit and spent 4 hours of my time over a password reset issue. In the 9 calls, I would often be cut off--calling the business number I'd end up in the personal banking number due to 'overflow' and then would be cut off in the transfer back. Twice when I got through, I was promised that I would be sent emails that would allow me to reset. The emails never arrived-nor were they in 'spam'. On a third contact the customer service person admitted they had not been able to get emails through over multiple email clients, had major problems since a website update, and that my log in problem was a technical issue on their end that had nothing to do with my log in attempts. He then promised me a 'special' email that would reflect his escalation of my problem to the tech sector. Again, jack sprat arrived.

I should add that I am generally polite patient and understanding and it is a rare experience for me to alienate customer service staff. However, I lost it on the third day/fourth live contact when once again I was promised an email and denied contact with a supervisor after I explained I had been down that road before and needed resolution now. I told the rep I considered this to be a material breach of my bank contract since I did not have reasonable access to my money. Those are the magic words: material breach! Magically an email allowing me to reset my password appeared 10 minutes later.

It is a password reset people. Not rocket science. I will be changing my bank at the first opportunity.

Is this review helpful? ▲ Yes 4 ▼ No 0

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