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East Side Branch

Blackstone

131 Elmgrove Avenue
Providence, RI, 02906

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East Side Customer Reviews

starryskies401's Profile Image

Reviewed by starryskies401

Nov 22nd 2012

I am extremely disappointed in this bank.

I have been banking with Sovereign since I was sixteen years old. Its been nothing but fees and hassles since day one. The branch hours across my state are inconvenient and short. The customer service has never been helpful, and the bank takes much longer than any other bank I have experienced to process money transfers, and deposits.

Recently, a check for about $400.00 was deposited into my bank account. I went to an ATM to check that my account balance reflected my recent deposit, which of course it did not. I have called customer service several times with no luck, and a MONTH later, my money is still nowhere to be found.

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Santander Bank Customer Reviews

akiba37's Profile Image

Reviewed by akiba37

Jan 10th 2014

Best banking experience I have ever had in my long life...i.e. competence, multi-cultural skills, positive IPR skill, +

My comfort level in doing business with the Santander Bank in Windsor, CT, at the Windsor Shopping Center continually increases. The reasons for this are as follows:

1. I have never seen so many professionals in one operation, who know what they are doing, and do it in a cordial, relaxed manner! It is obvious to me that this team of people, and it is a team, the members of which interact very smoothly with each other in a consistently cordial manner, are at the top of their "game!" They are secure in their respective roles, because they know what they are doing, and they know that they know!

Another outstanding characteristic of the dynamics at this bank is this! They are "crisis oriented" and by that I mean that when you bring them what you perceive to be a crisis, they handle it very well, without getting rattled and do show respect for the person in crisis, even when the customer is rattled!

Lastly, I am always impressed by the fact that multiple solutions are always presented for your crisis and not always ones that will profit the bank only! Suffice it to say that, yes, I am a very satisfied customer/depositer/patron, however, you want to label me, that LOVES doing business with this bank, and, yes, I would definitely refer family, friends and associates to this branch of Santander Bank, located in the Windsor Shopping Center, Windsor Av, Windsor, CT! That branch is destined for continued success, long term!

All the best!

Joyce Christie-Taylor

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KailaS's Profile Image

Reviewed by KailaS

May 2nd 2014

Not Great

I was with Sovereign, certainly going down hill at the end, when Santander took over. I do not think Santander sweats the details. So many little issues have been problematic. For instance, I tried online to order checks; they never came. I then had to order the checks twice--at the window with the help of a teller--before the checks finally came. I had a similar problem with turning down "overdraft" protection. How many times can I say, "No," "No. Thank you," and similar statements to someone on the phone?

The Sphere credit card, prompted initially at Santander, is laughable. I needed three calls and an online request before I could get an extra credit card for another user. Although I was promised the card in ten days, I had to wait for over three months. Only after my third call, did someome notice that there was a computer issue. Once Alex was involved, she called me back, told me the issue had been resolved, and I had the card in about a week.

A barrage of new tellers who do not know me, an array of new rules about how to fill out banking slips, and out of order ATMs on the weekend helped to fuel my annoyance. Maybe I just am becoming less tolerant of poor service.

Billpay seem to work well online and I like the Mobile App for my iPad. I also have always had polite folks on the other end of the phone, and just this week began noticing phone calls, greetings when I enter the bank, and even smiles when my banking transactions are finished. Perhaps training has finally kicked in.

I am suspicious of all of the "new" accounts that seem to change every six months, and I cannot get the Sphere Card automatic payments ever to be withdrawn properly from the Santander site. Santander should have hit the ground running when they officially took over. I think they are beginning to offer a little more service or maybe I am becoming immune to the issues. But a few individuals seem to be trying a little bit lately to make the transition better for customers. Finally.

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