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East Side Branch

Blackstone

131 Elmgrove Avenue
Providence, RI, 02906

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East Side Customer Reviews

starryskies401's Profile Image

Reviewed by starryskies401

Nov 22nd 2012

I Am Extremely Disappointed In This Bank.

I have been banking with sovereign since i was sixteen years old. Its been nothing but fees and hassles since day one. The branch hours across my state are inconvenient and short. The customer service has never been helpful, and the bank takes much longer than any other bank i have experienced to process money transfers, and deposits. Recently, a check for about $400. 00 was deposited into my bank account. I went to an atm to check that my account balance reflected my recent deposit, which of course it did not. I have called customer service several times with no luck, and a month later, my money is still nowhere to be found.

Is this review helpful? ▲ Yes 1 ▼ No 0

Santander Bank Customer Reviews

SovBank17's Profile Image

Reviewed by SovBank17

Aug 6th 2014

Great Customer Service in Hopatcong!

I have been with this bank for over 30 years, through a few changes in bank name, and have always been happy with my treatment. We have used a variety of their services, including loans, CDs, checking and saving. I used to live in town and knew most of the tellers and managers. When we moved away 9 years ago my husband and I kept our accounts with the bank since they had a branch at our new location in another state. It was a seamless transition, and I could always call Hopatcong to get great response to my questions. A few years ago I made a big mistake in our checking account that could have resulted in costly charges. A quick call to Hopatcong and a talk with one of the managers straightened out the problem immediately. I was grateful for that kind of service, and decided to never leave this great bank. They might have changed their name and logo, but it's still the same friendly faces/voices at this location.

Although I stay with this bank for their wonderful customer service, I also LOVE, LOVE, LOVE their Bill Pay and Extra 20 services.

Is this review helpful? ▲ Yes 2 ▼ No 1

KailaS's Profile Image

Reviewed by KailaS

May 2nd 2014

Not Great

I was with Sovereign, certainly going down hill at the end, when Santander took over. I do not think Santander sweats the details. So many little issues have been problematic. For instance, I tried online to order checks; they never came. I then had to order the checks twice--at the window with the help of a teller--before the checks finally came. I had a similar problem with turning down "overdraft" protection. How many times can I say, "No," "No. Thank you," and similar statements to someone on the phone?

The Sphere credit card, prompted initially at Santander, is laughable. I needed three calls and an online request before I could get an extra credit card for another user. Although I was promised the card in ten days, I had to wait for over three months. Only after my third call, did someome notice that there was a computer issue. Once Alex was involved, she called me back, told me the issue had been resolved, and I had the card in about a week.

A barrage of new tellers who do not know me, an array of new rules about how to fill out banking slips, and out of order ATMs on the weekend helped to fuel my annoyance. Maybe I just am becoming less tolerant of poor service.

Billpay seem to work well online and I like the Mobile App for my iPad. I also have always had polite folks on the other end of the phone, and just this week began noticing phone calls, greetings when I enter the bank, and even smiles when my banking transactions are finished. Perhaps training has finally kicked in.

I am suspicious of all of the "new" accounts that seem to change every six months, and I cannot get the Sphere Card automatic payments ever to be withdrawn properly from the Santander site. Santander should have hit the ground running when they officially took over. I think they are beginning to offer a little more service or maybe I am becoming immune to the issues. But a few individuals seem to be trying a little bit lately to make the transition better for customers. Finally.

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