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Clark/Division Jewel Branch #2217

Central

1210 North Clark Street
Chicago, IL, 60610

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Clark/Division Jewel Customer Reviews

ryandass's Profile Image

Reviewed by ryandass

Jul 1st 2013

Do not open an account here. Terrible Customer Service

Ok So TCF was close to me so i decided to bank with them. I opened the account and assured the teller that I wanted the Overdraft protection. Later that month I created a online banking account and apparently my "Overdraft Protection" was changed. Accidentally used my card at a restaurant and wham i'm sitting on Overdraft fees. Do not bank with these shady people. I also have friends that were told they were protected and got slammed with huge fees.

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TCF Bank Customer Reviews

dani9755's Profile Image

Reviewed by dani9755

Jul 29th 2014

I want to take all my money out and take it somewhere else

I have had many bank experiences over the last 10 years, one being how I've had to change my checkbooks because of new ownerships. I finally ended up with TCF Bank. I have had some minor issues but they always get resolved. My last banking experience got me to the point where I was telling the employee "I'm taking all my money out and going somewhere else". I was upset because I wanted to activate my new debit card and I had to pay a fee even though it was at a ATM at a TCF Bank. I went through the ATM and it used to be where you had that option "activate". No longer there, so I just pushed a button, maybe show my balances, not even sure, I never use the ATM> I went to the desk just to find out if I was activated and found out that I was, but it "only" cost me $1.50. Okay, yes, only $1.50, but the fact was I went to a TCF bank exclusively so that I could activate for free. I was so pissed off and I wanted to take all my money out and take it somewhere else, based on principle. I didn't. A couple of days later, the TCF banking manager called me personally and reassured me that the fee would be taken off. I wish I would have asked for him sooner. I only started going to this branch because of this manager. He is such an asset to this industry, I can't even say enough! We need more people like this! He took care of my "1.50" and as ridiculous as it sounds, my $1.50 was important enough for him to make the call and deem me enough as a valued customer. So rare in this time and age. Thank you TCF

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amanda80013's Profile Image

Reviewed by amanda80013

Aug 23rd 2012

Horrible

TCF Bank is the worst bank I have ever dealt with. They constantly change their policies on what fees will be charged, how they are assessed, and how to read them when they are applied to your account. The customer service is horrible and the employee turn around rate is very high (They must treat their employees bad too)! I will be closing my account as soon as I can get to a location.

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